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Salt/Orange: A warning

Just wanted to ensure that anybody thinking about changing their mobile phone provider thinks very carefully before they choose Salt. I have had an absolute nightmare with them. No telephone for more than a week and no internet access for 11 days (because they "forgot" to set it up despite all my calls). They caused me to be locked out of my online bank account, noone could contact me by any means and I've had so many phone calls with them where they clearly neither know (nor care) what they're doing. This is following a Le Matin article recently on how awful they are.


So beware!

The text you are quoting:

Just wanted to ensure that anybody thinking about changing their mobile phone provider thinks very carefully before they choose Salt. I have had an absolute nightmare with them. No telephone for more than a week and no internet access for 11 days (because they "forgot" to set it up despite all my calls). They caused me to be locked out of my online bank account, noone could contact me by any means and I've had so many phone calls with them where they clearly neither know (nor care) what they're doing. This is following a Le Matin article recently on how awful they are.


So beware!


karen pJun 26, 2015 @ 09:52
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Re: Salt/Orange: A warning
Post 1

It is a very sleazy company. I was away for two months and didn't manage to pay my bills. My CHF 60 bill turned into CHF 250. I pay this CHF 250 bill one day after its due date because I was trying to wave it somehow. Meanwhile I called them several times and this delay was with the consent of one of their useless operators. Next thing I know they charge me CHF 900 and send this whole thing to a collection company. 

The text you are quoting:

It is a very sleazy company. I was away for two months and didn't manage to pay my bills. My CHF 60 bill turned into CHF 250. I pay this CHF 250 bill one day after its due date because I was trying to wave it somehow. Meanwhile I called them several times and this delay was with the consent of one of their useless operators. Next thing I know they charge me CHF 900 and send this whole thing to a collection company. 


Meghdad F, Jun 26, 2015 @ 13:56
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Re: Salt/Orange: A warning
Post 2

Rebranding to cover up their shortfalls. They are terrible terrible terrible. They are made for places like switzerland, as they are making a killing here. 

You know things were/are bad when the new name you choose is something that is a thing we have serious issues with currently and is slowly killing us. Top stuff.

"god, just rebrand us as literally anything else, seriously, we need to distance ourselves from Orange as much as possible..."

The text you are quoting:

Rebranding to cover up their shortfalls. They are terrible terrible terrible. They are made for places like switzerland, as they are making a killing here. 

You know things were/are bad when the new name you choose is something that is a thing we have serious issues with currently and is slowly killing us. Top stuff.

"god, just rebrand us as literally anything else, seriously, we need to distance ourselves from Orange as much as possible..."


Farzam F, Jun 26, 2015 @ 15:27
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Re: Salt/Orange: A warning
Post 3

I have a pre-paid account with Salt/Orange, and when i used up the months allocation of 3G (1 Gb which is most availale) before the month was up, i went in to see if i could just pay again and restart - the answer was categorically NO!! couldn't do anything at all to have internet on my phone for 2 weeks.. I have had better mobile internet (and much cheaper) in Iraq, Mali & Tajikistan in the past 12 months..  What century do these people live in?

The text you are quoting:

I have a pre-paid account with Salt/Orange, and when i used up the months allocation of 3G (1 Gb which is most availale) before the month was up, i went in to see if i could just pay again and restart - the answer was categorically NO!! couldn't do anything at all to have internet on my phone for 2 weeks.. I have had better mobile internet (and much cheaper) in Iraq, Mali & Tajikistan in the past 12 months..  What century do these people live in?


Lez Levick, Jun 26, 2015 @ 16:56
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Re: Salt/Orange: A warning
Post 4

Salt: yet another French company after all. Stick to Swisscom, they are the real deal here.

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Salt: yet another French company after all. Stick to Swisscom, they are the real deal here.


Adrien L, Jun 26, 2015 @ 17:30
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Re: Salt/Orange: A warning
Post 5

Just to balance the issue... Five years with Orange, now Salt. No problems Smile

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Just to balance the issue... Five years with Orange, now Salt. No problems Smile


James Olle, Jun 26, 2015 @ 17:39
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Re: Salt/Orange: A warning
Post 6

I have also been with Orange/now Salt since 2001; no issues at all.  Their staff in Nyon have always been very helpful.

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I have also been with Orange/now Salt since 2001; no issues at all.  Their staff in Nyon have always been very helpful.


Glenys M, Jun 26, 2015 @ 19:27
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Re: Salt/Orange: A warning
Post 7

I'm with Orange/Salt for the past 7 years, never had an issue. On the rare occasions where I needed their customer service on the phone, it all worked well and in English. 


 

The text you are quoting:

I'm with Orange/Salt for the past 7 years, never had an issue. On the rare occasions where I needed their customer service on the phone, it all worked well and in English. 


 


Nir Ofek, Jun 26, 2015 @ 22:56
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Re: Salt/Orange: A warning
Post 8

Google: Orange facebook page. See how many posts on that page talk about anything other than putting Orange down.

Plus they got in trouble over their international data charges, then there is the whole Israel thing... seemed a good deal for years, people found out, Orange ran like mad from the deal. Except I unfortunately think that due to running away from a contract, they might have handed a wedge of money to Israel.

Let me put it this way...If everything was going swimmingly, why did they rebrand?

oh and they were recently sued too, not sure if it is still ongoing.

Top company. Wonder if they are hiring...

The text you are quoting:

Google: Orange facebook page. See how many posts on that page talk about anything other than putting Orange down.

Plus they got in trouble over their international data charges, then there is the whole Israel thing... seemed a good deal for years, people found out, Orange ran like mad from the deal. Except I unfortunately think that due to running away from a contract, they might have handed a wedge of money to Israel.

Let me put it this way...If everything was going swimmingly, why did they rebrand?

oh and they were recently sued too, not sure if it is still ongoing.

Top company. Wonder if they are hiring...


Farzam F, Jun 27, 2015 @ 02:07
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Re: Salt/Orange: A warning
Post 9

no farzam, you're mixing unrelared facts and drawing wrong conclusions. salt may offer good or bad service, i don't know personally. but none of the points you raise are related to that. 


--- it's not that the big global orange re-branded in ch. here's the short version of how forbes explains the ch rebranding: orange ch is managed and owned by a local entity which has NOTHING to do with orange global, except paying orange global chf 20million each year for use of the orange brand. ornage ch got a new owner last year who said it's crazy to pay so much each year for a brand that he judges to not add much value, so orange ch decided to give back the orange brand to orange global and save chf20m each year. if reputation was the driver behind the move, as you say, salt's huge campaign of "orange is now salt" would not be aired. 


--- orange's adventures in israel have nothing to do with orange ch / salt. as said, it's 2 totally different companies. 


--- client complaints on salt's fb page prove nothing. sunsrise and swisscom have the same complaints. 


i'm not saying salt is good or bad, i'm just saying the points you brought are not relevant. 

The text you are quoting:

no farzam, you're mixing unrelared facts and drawing wrong conclusions. salt may offer good or bad service, i don't know personally. but none of the points you raise are related to that. 


--- it's not that the big global orange re-branded in ch. here's the short version of how forbes explains the ch rebranding: orange ch is managed and owned by a local entity which has NOTHING to do with orange global, except paying orange global chf 20million each year for use of the orange brand. ornage ch got a new owner last year who said it's crazy to pay so much each year for a brand that he judges to not add much value, so orange ch decided to give back the orange brand to orange global and save chf20m each year. if reputation was the driver behind the move, as you say, salt's huge campaign of "orange is now salt" would not be aired. 


--- orange's adventures in israel have nothing to do with orange ch / salt. as said, it's 2 totally different companies. 


--- client complaints on salt's fb page prove nothing. sunsrise and swisscom have the same complaints. 


i'm not saying salt is good or bad, i'm just saying the points you brought are not relevant. 


Mark Spencer, Jun 27, 2015 @ 08:50
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Re: Salt/Orange: A warning
Post 10

If you had an established brand for such a long time, cutting yourelf off is a clear indication that it really isnt a brand you want to be associated with, and buying into established names is all the rage. I would take that as a bad sign.

Beats by Dr Dre are terrible terrible $15 headphones. Stick a big name on them and people pay $200. 

The disassociation is the same thing companies say in India or Pakistan: Oh no, thats not us. That is like a subisidiary or contracters. We have no responsibility.

If you visit the page it is inundated with Israel/Palestine messages. So the explanation was for that reason. But then again i do care about what companies are up to when I want their products, so i would say it is pertinent but maybe only ot me.

I love the use of swisscom as a deflection. They can both do bad things and things badly.

The text you are quoting:

If you had an established brand for such a long time, cutting yourelf off is a clear indication that it really isnt a brand you want to be associated with, and buying into established names is all the rage. I would take that as a bad sign.

Beats by Dr Dre are terrible terrible $15 headphones. Stick a big name on them and people pay $200. 

The disassociation is the same thing companies say in India or Pakistan: Oh no, thats not us. That is like a subisidiary or contracters. We have no responsibility.

If you visit the page it is inundated with Israel/Palestine messages. So the explanation was for that reason. But then again i do care about what companies are up to when I want their products, so i would say it is pertinent but maybe only ot me.

I love the use of swisscom as a deflection. They can both do bad things and things badly.


Farzam F, Jun 27, 2015 @ 12:08
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Re: Salt/Orange: A warning
Post 11

Though hats off to them for Orange Tuesdays. Now that was a top idea.

The text you are quoting:

Though hats off to them for Orange Tuesdays. Now that was a top idea.


Farzam F, Jun 27, 2015 @ 12:13
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Re: Salt/Orange: A warning
Post 12

Used to have a plan with Orange that offered me 10 GB data and 150 MB of roaming. Once they became Salt I was contacted by one of the representatives letting me know that they would "upgrade" me to an unlimited data plan for the same price!


I asked if anything else changed (b/c it sounded too good to be true). They confirmed it didn't. So I obliged. 


Next month I find out that I do have unlimited data but lost the 150MB of roaming. Considering I go into France once in a while I was charged 60CHF for 25 MB of roaming. 


Thankfully Salt admitted to their mistake (that the rep wasn't aware that I'd lose the roaming) and credited me the fee, but once I asked to be put back on my original plan of 150MB roaming they declined.


Apparently Salt doesn't offer that deal anymore.


F!


So Salt pretty much lied to my face just to get me out of a plan that they wanted to phaze out.


All in all, I'd say their Customer Servce isn't terrible (just make sure you talk to someone that actually speaks english), but not a fan of how it all went down.


 

The text you are quoting:

Used to have a plan with Orange that offered me 10 GB data and 150 MB of roaming. Once they became Salt I was contacted by one of the representatives letting me know that they would "upgrade" me to an unlimited data plan for the same price!


I asked if anything else changed (b/c it sounded too good to be true). They confirmed it didn't. So I obliged. 


Next month I find out that I do have unlimited data but lost the 150MB of roaming. Considering I go into France once in a while I was charged 60CHF for 25 MB of roaming. 


Thankfully Salt admitted to their mistake (that the rep wasn't aware that I'd lose the roaming) and credited me the fee, but once I asked to be put back on my original plan of 150MB roaming they declined.


Apparently Salt doesn't offer that deal anymore.


F!


So Salt pretty much lied to my face just to get me out of a plan that they wanted to phaze out.


All in all, I'd say their Customer Servce isn't terrible (just make sure you talk to someone that actually speaks english), but not a fan of how it all went down.


 


CH K, Jun 27, 2015 @ 16:10
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Post 13

Was with Orange and now with Salt only because they offer more flexibility than Swisscom and are cheaper. However, their customer service is not great but better since I now always opt for an English speaking customer service person. 

The text you are quoting:

Was with Orange and now with Salt only because they offer more flexibility than Swisscom and are cheaper. However, their customer service is not great but better since I now always opt for an English speaking customer service person. 


delseta9_, Jun 28, 2015 @ 20:04
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Re: Salt/Orange: A warning
Post 14

Rebranding to cover up their shortfalls. They are terrible terrible terrible. They are made for places like switzerland, as they are making a killing here. 

You know things were/are bad when the new name you choose is something that is a thing we have serious issues with currently and is slowly killing us. Top stuff.

"god, just rebrand us as literally anything else, seriously, we need to distance ourselves from Orange as much as possible..."


Jun 26, 15 15:27

Orange Switzerland changed ownership, it's not a "rebranding".

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Orange Switzerland changed ownership, it's not a "rebranding".


catalin, Jun 28, 2015 @ 23:20
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Re: Salt/Orange: A warning
Post 15

Orange Switzerland changed ownership, it's not a "rebranding".


Jun 28, 15 23:20

@catalin: don't confuse farzam with the facts. he has such a nice story going with orange switzerland rebranding because their client service was terribe. 

The text you are quoting:

@catalin: don't confuse farzam with the facts. he has such a nice story going with orange switzerland rebranding because their client service was terribe. 


Mark Spencer, Jun 28, 2015 @ 23:36
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Post 16

It really is an evil company. If you haven't learned it yet, you will learn it soon. 

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It really is an evil company. If you haven't learned it yet, you will learn it soon. 


Meghdad F, Jun 29, 2015 @ 01:30
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Re: Salt/Orange: A warning
Post 17

I went into a salt shop, lured by the try us for 60 days no strings attached.


But the guy in the shop admitted that my Swisscom infinity package could not be matched by salt, price or features, and so I'll stick with Swisscom.

The text you are quoting:

I went into a salt shop, lured by the try us for 60 days no strings attached.


But the guy in the shop admitted that my Swisscom infinity package could not be matched by salt, price or features, and so I'll stick with Swisscom.


Matt C, Jun 29, 2015 @ 10:19
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Re: Salt/Orange: A warning
Post 18

Been with Orange for over three years and no problems but on my last bill they charged me 100chf for roaming for the UK when I dont even remember using it. I have the open ended monthly contract through the post office.

The text you are quoting:

Been with Orange for over three years and no problems but on my last bill they charged me 100chf for roaming for the UK when I dont even remember using it. I have the open ended monthly contract through the post office.


Jan S, Jun 29, 2015 @ 10:35
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Re: Salt/Orange: A warning
Post 19

Orange Switzerland changed ownership, it's not a "rebranding".


Jun 28, 15 23:20

pff ok. 

It has the same staff, the same infrastructure, the same store locations. The main things that changed was the owner, name, and colour scheme.

This gives an idea of how far behind the others they were:
http://lenews.ch/2015/04/02/orange-to-disappear-from-switzerland/ 

And this is a the local article on... the rebranding 
http://www.thelocal.ch/20150331/orange-set-to-ditch-name-in-rebranding

or 20 minutes under "rebranding": (also mentions the consumer negativity)
http://www.20min.ch/finance/news/story/-Orange-will-selbst-ueber-seine-Marke-entscheiden--16377055

Something can be bought and just rebranded.

Either:
it is a complete new system they are placing internally in which case it will take months to adjust. Do you want to be part of their learning curve?

Or:
it is the same thing but with a shiny new name and owner in which case, however many years of consumer feedback on their social media pages is totally relevant.

They gave up Orange to save money but the rebrand would have cost them maybe double the saving, so that is quite an expense to break away from an established brand.

You may not agree, but these are all searchable so feel free to accept, decline, mock, do as you wish. It is how upto you how you interpret them.

And I, personally, take it is as a sign that the company wasn't doing well in a multitude of ways. Which would make me hesitant as a potential customer.


 

The text you are quoting:

pff ok. 

It has the same staff, the same infrastructure, the same store locations. The main things that changed was the owner, name, and colour scheme.

This gives an idea of how far behind the others they were:
http://lenews.ch/2015/04/02/orange-to-disappear-from-switzerland/ 

And this is a the local article on... the rebranding 
http://www.thelocal.ch/20150331/orange-set-to-ditch-name-in-rebranding

or 20 minutes under "rebranding": (also mentions the consumer negativity)
http://www.20min.ch/finance/news/story/-Orange-will-selbst-ueber-seine-Marke-entscheiden--16377055

Something can be bought and just rebranded.

Either:
it is a complete new system they are placing internally in which case it will take months to adjust. Do you want to be part of their learning curve?

Or:
it is the same thing but with a shiny new name and owner in which case, however many years of consumer feedback on their social media pages is totally relevant.

They gave up Orange to save money but the rebrand would have cost them maybe double the saving, so that is quite an expense to break away from an established brand.

You may not agree, but these are all searchable so feel free to accept, decline, mock, do as you wish. It is how upto you how you interpret them.

And I, personally, take it is as a sign that the company wasn't doing well in a multitude of ways. Which would make me hesitant as a potential customer.


 


Farzam F, Jun 29, 2015 @ 23:55
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Re: Salt/Orange: A warning
Post 20

Farzam, no one's asking you to join Salt. Take a breath!

The text you are quoting:

Farzam, no one's asking you to join Salt. Take a breath!


James Olle, Jun 30, 2015 @ 15:41
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Re: Salt/Orange: A warning
Post 21

so the post on this thread that got the most "thanks" is the one asking Farzam to breath a little.


Farzam: maybe an oppportunity here for some personal re-branding...(-:


 

The text you are quoting:

so the post on this thread that got the most "thanks" is the one asking Farzam to breath a little.


Farzam: maybe an oppportunity here for some personal re-branding...(-:


 


Nir Ofek, Jun 30, 2015 @ 22:04
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Re: Salt/Orange: A warning
Post 22

so the post on this thread that got the most "thanks" is the one asking Farzam to breath a little.

Farzam: maybe an oppportunity here for some personal re-branding...(-:

 


Jun 30, 15 22:04

Hear, hear to the r re-branding so long as it’s not a monological revamp.

The text you are quoting:

Hear, hear to the r re-branding so long as it’s not a monological revamp.


Ritchie, Jul 1, 2015 @ 05:28
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Re: Salt/Orange: A warning
Post 23

Lol I need advise!!


My story kills my inner me. Have had the most worse  time with Orange in my life.


I took a loan device October 2014  returned it The same month, recently I received a message I have device I ignored first knowing that Orange/salt is never serious.. A month bill 625 plus my monthly fee.,so I had to walk to their store I gave them the paper showing I returned the device... OK just go home we will go through and see where the problem is and call you.nothing no calls I get a reminder! Called the customer care..No help

The text you are quoting:

Lol I need advise!!


My story kills my inner me. Have had the most worse  time with Orange in my life.


I took a loan device October 2014  returned it The same month, recently I received a message I have device I ignored first knowing that Orange/salt is never serious.. A month bill 625 plus my monthly fee.,so I had to walk to their store I gave them the paper showing I returned the device... OK just go home we will go through and see where the problem is and call you.nothing no calls I get a reminder! Called the customer care..No help
LIZ NGUNDO, Jul 1, 2015 @ 10:19

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Re: Salt/Orange: A warning
Post 24

Just to balance the issue... Five years with Orange, now Salt. No problems Smile


Jun 26, 15 17:39

I have also been with them for 6 years.


I have the Europe Unltd contract and it is fantastic.

The text you are quoting:

I have also been with them for 6 years.


I have the Europe Unltd contract and it is fantastic.


nickg_44, Jul 1, 2015 @ 13:27
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Post 25

And for a little bit of context:


https://www.youtube.com/watch?v=akiVi1sR2rM


the relevant part starts at 2;40 or if you are impatient, start at 3:45

The text you are quoting:

And for a little bit of context:


https://www.youtube.com/watch?v=akiVi1sR2rM


the relevant part starts at 2;40 or if you are impatient, start at 3:45


JR M, Jul 1, 2015 @ 15:56
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Re: Salt/Orange: A warning
Post 26

8 thanks, blimey, isn't that a record? Wink

Aah Nir, let me just re think my entire life due to a handful of people on the internet. I may not survive the day... Innocent  especially since i'm forcing people to read it all...

I just dislike companies shedding their skin in part due to negative images, and pretending nothing had happended (and people doing the same through anecdotal evidence). This is how bad things carry on for so long.

To give you an exaggerated example, Malaysia arilines is thinking about rebranding to escape all the neagativity of the crashes... I think most people will want to be made aware of association of any new companies to Malaysia airlines and why.

Anyhoo this kinda stuff is about 2 mins of my time ("yeah thats clear...chuckle" from the crowd) so it is no biggy for me.

The text you are quoting:

8 thanks, blimey, isn't that a record? Wink

Aah Nir, let me just re think my entire life due to a handful of people on the internet. I may not survive the day... Innocent  especially since i'm forcing people to read it all...

I just dislike companies shedding their skin in part due to negative images, and pretending nothing had happended (and people doing the same through anecdotal evidence). This is how bad things carry on for so long.

To give you an exaggerated example, Malaysia arilines is thinking about rebranding to escape all the neagativity of the crashes... I think most people will want to be made aware of association of any new companies to Malaysia airlines and why.

Anyhoo this kinda stuff is about 2 mins of my time ("yeah thats clear...chuckle" from the crowd) so it is no biggy for me.


Farzam F, Jul 1, 2015 @ 18:26
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Re: Salt/Orange: A warning
Post 27

Anyway I'm off on holiday for 3 months (can you tell i needed one) so you won't have too much of my inane chat to deal with.

have fun and enjoy the sun!

The text you are quoting:

Anyway I'm off on holiday for 3 months (can you tell i needed one) so you won't have too much of my inane chat to deal with.

have fun and enjoy the sun!


Farzam F, Jul 1, 2015 @ 18:33
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Re: Salt/Orange: A warning
Post 28

Oh, why is Orange still an offical partner of Glocals, the name changed, its now SALT.


Just recently I called up CoopMobile that is partnered with SALT.


When I called the customer service, I asked if I can change my subscription from subscription to prepay. My contract was 24months, from 22.7.2013 til 21.7.2015


contract they just renewed it, but also with the Salt and coopmobile partnership, they changed the General conditions, which was contrart to my Written contract. I had notice period of 30days. From end of the 24mo. so just had to notify one month before each month end contractual period of 22 of each month. but they then said, that the General conditions changed, and are now 60days. Which I never received a letter or email notification. They said, in the contract, that CoopMobile can change the general conditions, and i was responsible to review the General conditions. I said, are they joking. I can not see, if I was not informed in any way, that I am responsible for 'extended periods'. And I dont compare there tiny worded, but 2 page 'General Conditions' unless I would be informed. Its just insane, and this all is a result of SALT.


Well I can say really really bad things but i think its clear, SALT are scammers and employ terrible business practices, and just discusting customer services.


Oh, I didnt get any mobile, just a plain subscription.


Infact I was going to take a new offer they had, that was much more interesting, but now I can say, I will go to Sunrise or Swisscom.


 

The text you are quoting:

Oh, why is Orange still an offical partner of Glocals, the name changed, its now SALT.


Just recently I called up CoopMobile that is partnered with SALT.


When I called the customer service, I asked if I can change my subscription from subscription to prepay. My contract was 24months, from 22.7.2013 til 21.7.2015


contract they just renewed it, but also with the Salt and coopmobile partnership, they changed the General conditions, which was contrart to my Written contract. I had notice period of 30days. From end of the 24mo. so just had to notify one month before each month end contractual period of 22 of each month. but they then said, that the General conditions changed, and are now 60days. Which I never received a letter or email notification. They said, in the contract, that CoopMobile can change the general conditions, and i was responsible to review the General conditions. I said, are they joking. I can not see, if I was not informed in any way, that I am responsible for 'extended periods'. And I dont compare there tiny worded, but 2 page 'General Conditions' unless I would be informed. Its just insane, and this all is a result of SALT.


Well I can say really really bad things but i think its clear, SALT are scammers and employ terrible business practices, and just discusting customer services.


Oh, I didnt get any mobile, just a plain subscription.


Infact I was going to take a new offer they had, that was much more interesting, but now I can say, I will go to Sunrise or Swisscom.


 


Dave G, Jan 31, 2016 @ 18:01
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Re: Salt/Orange: A warning
Post 29

Lol I need advise!!

My story kills my inner me. Have had the most worse  time with Orange in my life.

I took a loan device October 2014  returned it The same month, recently I received a message I have device I ignored first knowing that Orange/salt is never serious.. A month bill 625 plus my monthly fee.,so I had to walk to their store I gave them the paper showing I returned the device... OK just go home we will go through and see where the problem is and call you.nothing no calls I get a reminder! Called the customer care..No help
Jul 1, 15 10:19

My brother doesn't bother with the little people at Salt anymore he just sends a mail, copying the CEO, etc telling them that his lawyer will be in touch if they don't stop harrassing him and lo and behold the problem disappears.

The text you are quoting:

My brother doesn't bother with the little people at Salt anymore he just sends a mail, copying the CEO, etc telling them that his lawyer will be in touch if they don't stop harrassing him and lo and behold the problem disappears.


delseta9_, Jan 31, 2016 @ 18:04
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Re: Salt/Orange: A warning
Post 30

Hello,


this is an old post, but i had to reply: I took this offer last Christmas, 29.- for the Swiss Plus package (everything unlimited in Switzerland) and despite all your negative comments ... I'm happy with it :-) I never had a single issue, coverage is good (I switched from Swisscom to Salt) but then again, I don't have any experience with the support, as it seems everyone complains about it. For me, the real daylight rubbers were Swisscom. Never again.


when I travel, I switch to a local prepay now. I had too much bad surprises with Swisscom.

The text you are quoting:

Hello,


this is an old post, but i had to reply: I took this offer last Christmas, 29.- for the Swiss Plus package (everything unlimited in Switzerland) and despite all your negative comments ... I'm happy with it :-) I never had a single issue, coverage is good (I switched from Swisscom to Salt) but then again, I don't have any experience with the support, as it seems everyone complains about it. For me, the real daylight rubbers were Swisscom. Never again.


when I travel, I switch to a local prepay now. I had too much bad surprises with Swisscom.


Silvio B, Jun 5, 2016 @ 01:20
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Re: Salt/Orange: A warning
Post 31

Salt has improved in my opinion. The customer service is better


 

The text you are quoting:

Salt has improved in my opinion. The customer service is better


 


delseta9_, Jun 6, 2016 @ 20:55
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Post 32

They're shit

The text you are quoting:

They're shit


Max B, Jun 24, 2016 @ 16:29
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Re: Salt/Orange: A warning
Post 33

My brother doesn't bother with the little people at Salt anymore he just sends a mail, copying the CEO, etc telling them that his lawyer will be in touch if they don't stop harrassing him and lo and behold the problem disappears.


Jan 31, 16 18:04

I had the some problem.


In 2011 I relocated to the Uk so I cancelled my contract with Orange (in France) within the 4 week notice period. I took the the livebox to the local Orange shop, got a dated recepit stating it had been returned in good condition.


A month later and for the following 8 months I kept getting emails, bills for the broadboand connection and minimum usage rate to the sum of 29, 20 euros and letters (to a friend's address where my post was redirected) saying I had not returned the Livebox and owed Orange 239 euros for it. Ever time I emailed them I got a message saying that their records showed the Livebox had not been returned.


I wrote to their customer service, sent a copy of the receipt and had no reply. I went twice to the Orange shop where the Livebox was returned when I visited Geneva and got confirmation that the shop had record of the return of the box. The staff at the shop were good, they reassured me that the problem was sorted but NON, the bills and letters continued. 8 months down Orange finally put the matter on the hands of bailifs and got scary letters threatening me and the chery on the cake was the summons to a court case in a Paris court!! Don't ask me what I did with that. Of course I had proof I returned the box so I was not worried, in fact I guess I should have sued them for harrassment.


Yes mes amis, that's Orange/Salt for you. Steer clear.

The text you are quoting:

I had the some problem.


In 2011 I relocated to the Uk so I cancelled my contract with Orange (in France) within the 4 week notice period. I took the the livebox to the local Orange shop, got a dated recepit stating it had been returned in good condition.


A month later and for the following 8 months I kept getting emails, bills for the broadboand connection and minimum usage rate to the sum of 29, 20 euros and letters (to a friend's address where my post was redirected) saying I had not returned the Livebox and owed Orange 239 euros for it. Ever time I emailed them I got a message saying that their records showed the Livebox had not been returned.


I wrote to their customer service, sent a copy of the receipt and had no reply. I went twice to the Orange shop where the Livebox was returned when I visited Geneva and got confirmation that the shop had record of the return of the box. The staff at the shop were good, they reassured me that the problem was sorted but NON, the bills and letters continued. 8 months down Orange finally put the matter on the hands of bailifs and got scary letters threatening me and the chery on the cake was the summons to a court case in a Paris court!! Don't ask me what I did with that. Of course I had proof I returned the box so I was not worried, in fact I guess I should have sued them for harrassment.


Yes mes amis, that's Orange/Salt for you. Steer clear.


robi, Jun 24, 2016 @ 17:29
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Re: Salt/Orange: A warning
Post 34

Just to balance the issue... Five years with Orange, now Salt. No problems Smile


Jun 26, 15 17:39

Just because you had no problems doesn't mean the rest of us have no right to vent and warn others of the awful experience we had. Besides, your other post saying calm down or whatever was a tad patronizing. It's also quite interesting that you are sooo happy with Orange/Salt that you feel you have to jump in in its defence.

The text you are quoting:

Just because you had no problems doesn't mean the rest of us have no right to vent and warn others of the awful experience we had. Besides, your other post saying calm down or whatever was a tad patronizing. It's also quite interesting that you are sooo happy with Orange/Salt that you feel you have to jump in in its defence.


robi, Jun 24, 2016 @ 17:40
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Re: Salt/Orange: A warning
Post 35

Just because you had no problems doesn't mean the rest of us have no right to vent and warn others of the awful experience we had. Besides, your other post saying calm down or whatever was a tad patronizing. It's also quite interesting that you are sooo happy with Orange/Salt that you feel you have to jump in in its defence.


Jun 24, 16 17:40

Robi: leave the guy alone...(-: He just said he had no issue with Salt, and in return you accuse him of patronizing and you imply he has hidden agendas. Big conclusion to draw from someone saying he had no issue with Salt.


 

The text you are quoting:

Robi: leave the guy alone...(-: He just said he had no issue with Salt, and in return you accuse him of patronizing and you imply he has hidden agendas. Big conclusion to draw from someone saying he had no issue with Salt.


 


Nir Ofek, Jun 24, 2016 @ 19:30
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Re: Salt/Orange: A warning
Post 36

Hi everyone,


I see that this is an old post but I had to reply. I have also had the worst expereince with Salt/ Orange, whatever they call themselves they're basically the devil. In my expereince all mobile companies are kind of sleazy but these guys definitely take the crown.


While they were still Orange I had loads of problems with billing. They would keep sending me the same bills over and over again insisting I hadn't payed them. At one point they were saying I owed them 850 CHF in unpaid bills! It took about 4 months of phone calls and a good part of my sanity until it was finally resolved.


Once they became Salt the billing situation improved and I had no more problems on that front. However my 2 year contract with them expried this April. I was out of the country so only called to cancel at the beginning of May. Apparently I was supposed to call and cancel in February if I wanted my contract which was already ending in April to REALLY end in April. Basically I'm on the hook for another 4 months of bills April - August, even though I'm not using the phone! 


I called their customer services to complain but they are just horrible. One of them once laughed at me. 


If you ask me they are basically one step up from organized crime. I will definitely NEVER use their services again.


GO to swisscom GO anywhere else! Because as soon as you have the smallest problem with Salt you're basically on your own. They will NOT help in anyway. 

The text you are quoting:

Hi everyone,


I see that this is an old post but I had to reply. I have also had the worst expereince with Salt/ Orange, whatever they call themselves they're basically the devil. In my expereince all mobile companies are kind of sleazy but these guys definitely take the crown.


While they were still Orange I had loads of problems with billing. They would keep sending me the same bills over and over again insisting I hadn't payed them. At one point they were saying I owed them 850 CHF in unpaid bills! It took about 4 months of phone calls and a good part of my sanity until it was finally resolved.


Once they became Salt the billing situation improved and I had no more problems on that front. However my 2 year contract with them expried this April. I was out of the country so only called to cancel at the beginning of May. Apparently I was supposed to call and cancel in February if I wanted my contract which was already ending in April to REALLY end in April. Basically I'm on the hook for another 4 months of bills April - August, even though I'm not using the phone! 


I called their customer services to complain but they are just horrible. One of them once laughed at me. 


If you ask me they are basically one step up from organized crime. I will definitely NEVER use their services again.


GO to swisscom GO anywhere else! Because as soon as you have the smallest problem with Salt you're basically on your own. They will NOT help in anyway. 


Tijana Dragicevic, Jul 26, 2016 @ 11:35
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Re: Salt/Orange: A warning
Post 37

I haven't contributed to this topic in over a year, but I'm still with SALT and I'm content. They've gone a long ways and I applaud them for it.


With that said, there's no doubt SALT could improve in accomodating to Customer Service requests, but some of you are complaining about issues that are clearly outlined/defined in the Service Agreement/Contract.


Like most legally bound agreements in life, dont' sign them if you don't understand them.

The text you are quoting:

I haven't contributed to this topic in over a year, but I'm still with SALT and I'm content. They've gone a long ways and I applaud them for it.


With that said, there's no doubt SALT could improve in accomodating to Customer Service requests, but some of you are complaining about issues that are clearly outlined/defined in the Service Agreement/Contract.


Like most legally bound agreements in life, dont' sign them if you don't understand them.


CH K, Jul 29, 2016 @ 10:59
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Re: Salt/Orange: A warning
Post 38

I haven't contributed to this topic in over a year, but I'm still with SALT and I'm content. They've gone a long ways and I applaud them for it.

With that said, there's no doubt SALT could improve in accomodating to Customer Service requests, but some of you are complaining about issues that are clearly outlined/defined in the Service Agreement/Contract.

Like most legally bound agreements in life, dont' sign them if you don't understand them.


Jul 29, 16 10:59

Agree 100%. 


Tijana: if you signed a contract that auto-renews, and you missed the deadline to cancel the contract, no phone provider will let you cancel. And that applies for all of them, not just Salt. 

The text you are quoting:

Agree 100%. 


Tijana: if you signed a contract that auto-renews, and you missed the deadline to cancel the contract, no phone provider will let you cancel. And that applies for all of them, not just Salt. 


Nir Ofek, Jul 29, 2016 @ 11:02
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Re: Salt/Orange: A warning
Post 39

Agree 100%. 

Tijana: if you signed a contract that auto-renews, and you missed the deadline to cancel the contract, no phone provider will let you cancel. And that applies for all of them, not just Salt. 


Jul 29, 16 11:02

In fact it applies to any contract not only mobile providers. I am always surprised when some people complain without an end about the evil service provider when they simply do not read the terms of their contracts.

The text you are quoting:

In fact it applies to any contract not only mobile providers. I am always surprised when some people complain without an end about the evil service provider when they simply do not read the terms of their contracts.


Reka Y, Jul 29, 2016 @ 11:11
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Post 40

No doubt, and I've definitely learned my lesson in terms of reading the fine print. However I still think the practice is shady and designed to make money off of unsuspecting costumers. When I was signing the contract in the Salt shop the only thing that they pointed out to me were the fees I would encur if I were to cancel the contract before the end date. 


Also whether my girevence is legitimate or not, in my experience their customer services is just plain horrible.


Basically they're fine, until you have a problem, at that point good luck to you.


(Another problem I had with them that I didn't mention in my first post was that I was paying for roaming for the entire duration of my contract yet it never worked when I was abroad, apparently they had blocked it for some reason, and no matter how many times I called they never managed to fix it, eventually I just stopped trying. Of course they coudln't change the contract to another plan without roaming!)  


 

The text you are quoting:

No doubt, and I've definitely learned my lesson in terms of reading the fine print. However I still think the practice is shady and designed to make money off of unsuspecting costumers. When I was signing the contract in the Salt shop the only thing that they pointed out to me were the fees I would encur if I were to cancel the contract before the end date. 


Also whether my girevence is legitimate or not, in my experience their customer services is just plain horrible.


Basically they're fine, until you have a problem, at that point good luck to you.


(Another problem I had with them that I didn't mention in my first post was that I was paying for roaming for the entire duration of my contract yet it never worked when I was abroad, apparently they had blocked it for some reason, and no matter how many times I called they never managed to fix it, eventually I just stopped trying. Of course they coudln't change the contract to another plan without roaming!)  


 


Tijana Dragicevic, Jul 29, 2016 @ 11:29
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Re: Salt/Orange: A warning
Post 41

I am with both swisscom and salt. Swisscom has better coverage but I hate the cost. However Salt has really improved. Most of all I love their online bill paying option. Just log in click on bills and pay now.


I also had to cancel one of my contracts at the end of the contract. it took 5 mins on phone to do it.

The text you are quoting:

I am with both swisscom and salt. Swisscom has better coverage but I hate the cost. However Salt has really improved. Most of all I love their online bill paying option. Just log in click on bills and pay now.


I also had to cancel one of my contracts at the end of the contract. it took 5 mins on phone to do it.


Marcy S, Jul 29, 2016 @ 14:26
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Re: Salt/Orange: A warning
Post 42

If we're going to use this time to complain and/or vent about not reading the fine print and "tricking" unsuspecting customers. I have an issue with the way some of the BUYCLUB (which I believe is still owned by this site) deals are made.


A few months ago I bought a deal to a Burrito place (sgt. Garcia)?


That deal had more fine print than an iTunes service agreement. (i'm exaggerating of course)


Majority of us are at work during weekdays, so to offer a deal on a place that only allows takeout during a 3 hour period at lunch for two people mandatory, without calling ahead or flexibility on the menue is a bit... hard to arrange.


I finally managed to find time and sadly got there at 2:45 (15 min late) on a Saturday and the guy told me my deal wouldn't be honored. Plus, half the menu wasn't available at the time for some reason. I just walked out.  


Yeah, I could have written Nir and email (and I've done that in the past - and he's been more than gracious to listen/fix things), but at that point I realized it's not worth arguing for something I clearly signed up for.


 

The text you are quoting:

If we're going to use this time to complain and/or vent about not reading the fine print and "tricking" unsuspecting customers. I have an issue with the way some of the BUYCLUB (which I believe is still owned by this site) deals are made.


A few months ago I bought a deal to a Burrito place (sgt. Garcia)?


That deal had more fine print than an iTunes service agreement. (i'm exaggerating of course)


Majority of us are at work during weekdays, so to offer a deal on a place that only allows takeout during a 3 hour period at lunch for two people mandatory, without calling ahead or flexibility on the menue is a bit... hard to arrange.


I finally managed to find time and sadly got there at 2:45 (15 min late) on a Saturday and the guy told me my deal wouldn't be honored. Plus, half the menu wasn't available at the time for some reason. I just walked out.  


Yeah, I could have written Nir and email (and I've done that in the past - and he's been more than gracious to listen/fix things), but at that point I realized it's not worth arguing for something I clearly signed up for.


 


CH K, Jul 29, 2016 @ 14:29
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Re: Salt/Orange: A warning
Post 43

If we're going to use this time to complain and/or vent about not reading the fine print and "tricking" unsuspecting customers. I have an issue with the way some of the BUYCLUB (which I believe is still owned by this site) deals are made.

A few months ago I bought a deal to a Burrito place (sgt. Garcia)?

That deal had more fine print than an iTunes service agreement. (i'm exaggerating of course)

Majority of us are at work during weekdays, so to offer a deal on a place that only allows takeout during a 3 hour period at lunch for two people mandatory, without calling ahead or flexibility on the menue is a bit... hard to arrange.

I finally managed to find time and sadly got there at 2:45 (15 min late) on a Saturday and the guy told me my deal wouldn't be honored. Plus, half the menu wasn't available at the time for some reason. I just walked out.  

Yeah, I could have written Nir and email (and I've done that in the past - and he's been more than gracious to listen/fix things), but at that point I realized it's not worth arguing for something I clearly signed up for.

 


Jul 29, 16 14:29

CH:


BuyClub.ch is indeed owned by glocals.com. It's the first time BuyClub is compared to iTunes, so I guess we're hitting the big leauges finally...(-:


The Sergent Garcia deal you're refering to is here: https://www.buyclub.ch/deals/burrito-sergent-garcia-oct-2015/

That deal was for lunch only because at the time, Sgt Garcia were open only during lunch. 

The "only lunch" was mentioned several times all over the BuyClub page, incl in the subject line. 


And our iTune length Small Print include just 6 very short (1 line each) conditions, all of them mentioned on top of the page. The 2nd of these conditions mentioned:


- "Valid for Takeaway lunch, 11h30-14h30 only"


When iTunes conditions are that clear and short, I'll switch my Samsung to an iPhone...


 

The text you are quoting:

CH:


BuyClub.ch is indeed owned by glocals.com. It's the first time BuyClub is compared to iTunes, so I guess we're hitting the big leauges finally...(-:


The Sergent Garcia deal you're refering to is here: https://www.buyclub.ch/deals/burrito-sergent-garcia-oct-2015/

That deal was for lunch only because at the time, Sgt Garcia were open only during lunch. 

The "only lunch" was mentioned several times all over the BuyClub page, incl in the subject line. 


And our iTune length Small Print include just 6 very short (1 line each) conditions, all of them mentioned on top of the page. The 2nd of these conditions mentioned:


- "Valid for Takeaway lunch, 11h30-14h30 only"


When iTunes conditions are that clear and short, I'll switch my Samsung to an iPhone...


 


Nir Ofek, Jul 29, 2016 @ 15:25
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Post 44

Yeah I understand and hence why you didn't hear a complaint from me at the time.


But since we're on the topic, Ill say it was confusing to see it advertised as 11:30-14:30 when they're not open until 14:30 on weekdays and not open from 11:30 on weekends. As mentioned i was turned away for arriving too early and then too late. A two hour window isn't the most flexible option. Specially considering that they then tell you half the menu isn't available.


I'll chalk it up as the pains of starting a business and let it be. But I haven't bought a deal since.

The text you are quoting:

Yeah I understand and hence why you didn't hear a complaint from me at the time.


But since we're on the topic, Ill say it was confusing to see it advertised as 11:30-14:30 when they're not open until 14:30 on weekdays and not open from 11:30 on weekends. As mentioned i was turned away for arriving too early and then too late. A two hour window isn't the most flexible option. Specially considering that they then tell you half the menu isn't available.


I'll chalk it up as the pains of starting a business and let it be. But I haven't bought a deal since.


CH K, Jul 29, 2016 @ 18:37
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Re: Salt/Orange: A warning
Post 45

Yeah I understand and hence why you didn't hear a complaint from me at the time.

But since we're on the topic, Ill say it was confusing to see it advertised as 11:30-14:30 when they're not open until 14:30 on weekdays and not open from 11:30 on weekends. As mentioned i was turned away for arriving too early and then too late. A two hour window isn't the most flexible option. Specially considering that they then tell you half the menu isn't available.

I'll chalk it up as the pains of starting a business and let it be. But I haven't bought a deal since.


Jul 29, 16 18:37

OK, I understand. I know we always try to be as clear, precise & short as possible when describing BuyClub deals.  


Par contre, I think there's a big gap between the way you opened your post (positioning it as a post about "tricking" clients), to what now seems to be unclarity over whether a restaurant's closing time was 14h or 14h30. 


In any case, if there's ever an issue with BuyClub deals, pls feel to contact me directly anytime. I'll do my best to solve the issue immediatly.


 


 

The text you are quoting:

OK, I understand. I know we always try to be as clear, precise & short as possible when describing BuyClub deals.  


Par contre, I think there's a big gap between the way you opened your post (positioning it as a post about "tricking" clients), to what now seems to be unclarity over whether a restaurant's closing time was 14h or 14h30. 


In any case, if there's ever an issue with BuyClub deals, pls feel to contact me directly anytime. I'll do my best to solve the issue immediatly.


 


 


Nir Ofek, Jul 29, 2016 @ 18:57
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Post 46

Swisscom is the Most expensive. Best is Sunrise (Freedom subscription, no minimal period contract, you can change any moment )

The text you are quoting:

Swisscom is the Most expensive. Best is Sunrise (Freedom subscription, no minimal period contract, you can change any moment )


Petru V, Aug 25, 2016 @ 01:14
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Post 47

Orange is still Orange.....if any one wishese to add salt for better taste please do and be very careful.


from the shops they smile with you only once to get the contract but the rest only God knows.


the experience i got from them still kills me...what i can say just record any calls or any disagreement on the stores..thats what helped me..if i can put it here you will leave orange in hours...and i still have the pain for paying more than 600 chf for a phone i didnt have and they had to return the money by alowing me not to pay the monthly slip which was disturbing me i could have done more with my money for the six months....


 


please not that they only ask your birth date to give a phone exchange if yours is not working please ask something to sign ...otherwise be ready for fight very useless.


 


TAKE GOOD CARE AFTER ALL ITS YOUR RESPONSIBILITY ON THE HARD WAY.

The text you are quoting:

Orange is still Orange.....if any one wishese to add salt for better taste please do and be very careful.


from the shops they smile with you only once to get the contract but the rest only God knows.


the experience i got from them still kills me...what i can say just record any calls or any disagreement on the stores..thats what helped me..if i can put it here you will leave orange in hours...and i still have the pain for paying more than 600 chf for a phone i didnt have and they had to return the money by alowing me not to pay the monthly slip which was disturbing me i could have done more with my money for the six months....


 


please not that they only ask your birth date to give a phone exchange if yours is not working please ask something to sign ...otherwise be ready for fight very useless.


 


TAKE GOOD CARE AFTER ALL ITS YOUR RESPONSIBILITY ON THE HARD WAY.


LIZ NGUNDO, Aug 25, 2016 @ 10:23
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Re: Salt/Orange: A warning
Post 48

Orange is still Orange.....if any one wishese to add salt for better taste please do and be very careful.

from the shops they smile with you only once to get the contract but the rest only God knows.

the experience i got from them still kills me...what i can say just record any calls or any disagreement on the stores..thats what helped me..if i can put it here you will leave orange in hours...and i still have the pain for paying more than 600 chf for a phone i didnt have and they had to return the money by alowing me not to pay the monthly slip which was disturbing me i could have done more with my money for the six months....

 

please not that they only ask your birth date to give a phone exchange if yours is not working please ask something to sign ...otherwise be ready for fight very useless.

 

TAKE GOOD CARE AFTER ALL ITS YOUR RESPONSIBILITY ON THE HARD WAY.


Aug 25, 16 10:23

Interesting. I am Salt customer for over a year now privately and I had a much better service than with Swisscom: a fixed fee that covers all my endless calls with family, friends abroad (including the time when I am abroad and I do not pay any extra fee).


Phone works just fine.


I am sorry that you had such an unpleasant experience but seeing the outragously high Swisscom bills was much worse for me.


How was that you did not get a phone? I got my phone immediately.

The text you are quoting:

Interesting. I am Salt customer for over a year now privately and I had a much better service than with Swisscom: a fixed fee that covers all my endless calls with family, friends abroad (including the time when I am abroad and I do not pay any extra fee).


Phone works just fine.


I am sorry that you had such an unpleasant experience but seeing the outragously high Swisscom bills was much worse for me.


How was that you did not get a phone? I got my phone immediately.


Reka Y, Aug 25, 2016 @ 11:16
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Re: Salt/Orange: A warning
Post 49

I have been with Salt for 3 years now and was very happy with the ABO from the post office where I can get free calls and SMS to Europe. I had a big bill the last time though, 100chf for an outgoing call to the UK which came under roaming, which was strange. When I queried it I was told that because Lausanne is so close to France sometimes the signal is strong from there and I will be charged as if I phoned from there. I made the call at the lakeside at Ouchy and I make sure roaming is always switched off. Seems unfair to me. Has anybody else experienced something like that?

The text you are quoting:

I have been with Salt for 3 years now and was very happy with the ABO from the post office where I can get free calls and SMS to Europe. I had a big bill the last time though, 100chf for an outgoing call to the UK which came under roaming, which was strange. When I queried it I was told that because Lausanne is so close to France sometimes the signal is strong from there and I will be charged as if I phoned from there. I made the call at the lakeside at Ouchy and I make sure roaming is always switched off. Seems unfair to me. Has anybody else experienced something like that?


Jan S, Aug 26, 2016 @ 17:12
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Post 50

LycaMobile.. Been 2 years with them now, it's the Swisscom network, it just works and it's so cheap that sometimes I think it's not working properly :)


Honestly I top up approx 150chf per YEAR.. I use approx 5gb of data per month, even use data in FR / UK (3g data only there) . I only make a small amount of calls but who actually talks these days!


Non existant customer service but it just works.. Get a free sim and try it.

The text you are quoting:

LycaMobile.. Been 2 years with them now, it's the Swisscom network, it just works and it's so cheap that sometimes I think it's not working properly :)


Honestly I top up approx 150chf per YEAR.. I use approx 5gb of data per month, even use data in FR / UK (3g data only there) . I only make a small amount of calls but who actually talks these days!


Non existant customer service but it just works.. Get a free sim and try it.


John H, Sep 2, 2016 @ 12:04
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Post 51

Apparently, it is pretty common problem (and Salt users are not the only affected). The reason is that French antenas are allowed to have much stronger signals. Swiss health regulations do not allow so strong signals.


The solution I use is: choosing the SALT network manually under the network settings. Once you don't have a Swiss network coverage, you can change manually to another operator.


Hope it helps :)

The text you are quoting:

Apparently, it is pretty common problem (and Salt users are not the only affected). The reason is that French antenas are allowed to have much stronger signals. Swiss health regulations do not allow so strong signals.


The solution I use is: choosing the SALT network manually under the network settings. Once you don't have a Swiss network coverage, you can change manually to another operator.


Hope it helps :)


Magique, Nov 22, 2016 @ 00:37
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Post 52

Thaks a lot Magique,


Yes i´ll do it to avoid another unhappy invoice. but i dont´t feel anny logique sense be in Suisse and have to pay from France coverage...  Frown

The text you are quoting:

Thaks a lot Magique,


Yes i´ll do it to avoid another unhappy invoice. but i dont´t feel anny logique sense be in Suisse and have to pay from France coverage...  Frown


Pedro Torrado, Nov 22, 2016 @ 11:16
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Post 53

9 year with Swisscom , 2 years with salt . From experience they are both as bad as each other except one is slightly cheaper. Just make sure you check your bill with salt as mysterious additions occur

The text you are quoting:

9 year with Swisscom , 2 years with salt . From experience they are both as bad as each other except one is slightly cheaper. Just make sure you check your bill with salt as mysterious additions occur


Jay C, Nov 22, 2016 @ 20:13
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Post 54

Thanks a lot Jay C


After have re-answered to Salt costumer service, re-explainig again the situation, 


Salt answered: We bloched your roaming to avoid future problems and we will re-send you a new invoice without this amount"


Final end !

The text you are quoting:

Thanks a lot Jay C


After have re-answered to Salt costumer service, re-explainig again the situation, 


Salt answered: We bloched your roaming to avoid future problems and we will re-send you a new invoice without this amount"


Final end !


Pedro Torrado, Nov 23, 2016 @ 00:03
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Post 55

Well done, Pedro! Happy for you.


one year ago, Salt was charging me for my calls to my voicebox (some technical problem they could not solve asap). Therefore every time it happened I called them and they would offer me 5 CHF back (minimum they could pay back at that time), so at the end I even earned on it :) I am sure they must have blacklisted me at some point ;)


From my experience perserverance solves a lot of problems in Switzerland e.g. get a fine cancelled or like recently getting a voucher worth 200CHF to a known restaurant because of offiicial complain about the food quality. Never give up Innocent

The text you are quoting:

Well done, Pedro! Happy for you.


one year ago, Salt was charging me for my calls to my voicebox (some technical problem they could not solve asap). Therefore every time it happened I called them and they would offer me 5 CHF back (minimum they could pay back at that time), so at the end I even earned on it :) I am sure they must have blacklisted me at some point ;)


From my experience perserverance solves a lot of problems in Switzerland e.g. get a fine cancelled or like recently getting a voucher worth 200CHF to a known restaurant because of offiicial complain about the food quality. Never give up Innocent


Magique, Nov 23, 2016 @ 00:19
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Post 56

M.Thanks Magique by your words,


Exactly, in Switzerland only with preserverance, we could solve this kind of cases.


With preserverance i´ve solved an insurance false contract :) ( so abusive ); now this small problem, but anywhere, it´s always a waste of time and pyichologically very very stressfull.


 


Anyway, your expression it´s so truth: " ...preserverance solves a problem..." " never give up "


...

The text you are quoting:

M.Thanks Magique by your words,


Exactly, in Switzerland only with preserverance, we could solve this kind of cases.


With preserverance i´ve solved an insurance false contract :) ( so abusive ); now this small problem, but anywhere, it´s always a waste of time and pyichologically very very stressfull.


 


Anyway, your expression it´s so truth: " ...preserverance solves a problem..." " never give up "


...


Pedro Torrado, Nov 23, 2016 @ 00:38
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Re: Salt/Orange: A warning
Post 57

I have been with Salt for 3 years now and was very happy with the ABO from the post office where I can get free calls and SMS to Europe. I had a big bill the last time though, 100chf for an outgoing call to the UK which came under roaming, which was strange. When I queried it I was told that because Lausanne is so close to France sometimes the signal is strong from there and I will be charged as if I phoned from there. I made the call at the lakeside at Ouchy and I make sure roaming is always switched off. Seems unfair to me. Has anybody else experienced something like that?


Aug 26, 16 17:12

Hi Jan,


   I have had this issue many times, with all three main providers, SWISSCOM, SALT and SUNRISE. 


   The trick that I use to avoid these issues is to select the SALT(CH) network MANUALLY from the connections menu on the phone. Normally this is set to AUTOMATIC and basically the phone then switches to STRONGEST network signal, if it happens to be the FRENCH one, then so be it(as far as the phone is concerned).


   Also NOTE that when you ACTUALLY travel abroad, you will need to set the connection to AUTOMATIC and change it to MANUAL(and choose SALT) when you return.


  Hope this helps.


 


Ciao,


Suleman

The text you are quoting:

Hi Jan,


   I have had this issue many times, with all three main providers, SWISSCOM, SALT and SUNRISE. 


   The trick that I use to avoid these issues is to select the SALT(CH) network MANUALLY from the connections menu on the phone. Normally this is set to AUTOMATIC and basically the phone then switches to STRONGEST network signal, if it happens to be the FRENCH one, then so be it(as far as the phone is concerned).


   Also NOTE that when you ACTUALLY travel abroad, you will need to set the connection to AUTOMATIC and change it to MANUAL(and choose SALT) when you return.


  Hope this helps.


 


Ciao,


Suleman


Suleman Shah, Nov 26, 2016 @ 12:41
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Post 58

Thanks Suleman

The text you are quoting:

Thanks Suleman


Jan S, Nov 25, 2016 @ 18:11
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Re: Salt/Orange: A warning
Post 59

Hopefully someone here might have an answer to this question. If you have a contract with Salt and you are leaving the country and your contract has not ended (about 6 months left on the contract) no phone included. CAn someone else take over the contract or do you have to pay the 800chf cancellation fee. I called Salt got one answer and the other person called and got a different answer. Anyone with experience on this? Is it work a 3rd call so we go with the majority wins rule?

The text you are quoting:

Hopefully someone here might have an answer to this question. If you have a contract with Salt and you are leaving the country and your contract has not ended (about 6 months left on the contract) no phone included. CAn someone else take over the contract or do you have to pay the 800chf cancellation fee. I called Salt got one answer and the other person called and got a different answer. Anyone with experience on this? Is it work a 3rd call so we go with the majority wins rule?


Marcy S, Dec 15, 2016 @ 15:50
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Re: Salt/Orange: A warning
Post 60

Hopefully someone here might have an answer to this question. If you have a contract with Salt and you are leaving the country and your contract has not ended (about 6 months left on the contract) no phone included. CAn someone else take over the contract or do you have to pay the 800chf cancellation fee. I called Salt got one answer and the other person called and got a different answer. Anyone with experience on this? Is it work a 3rd call so we go with the majority wins rule?


Dec 15, 16 15:50

And what if there’s a third opinion?  Or a fourth …?


I think the staff of some of these companies don’t know the answer so they reply off the top of their heads simply to end the conversation and get back to their browsing.

The text you are quoting:

And what if there’s a third opinion?  Or a fourth …?


I think the staff of some of these companies don’t know the answer so they reply off the top of their heads simply to end the conversation and get back to their browsing.


Ritchie, Dec 15, 2016 @ 17:15
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Re: Salt/Orange: A warning
Post 61

got switched over to salt from orange and while the packages have been great, got stung with a roaming charge. Roaming is always switched to off, but they claim it was activated. anyhoo now fighting them to avoid the CHF1000 bill. 


Correct me if im wrong, but I thought there was a cap on how much you could be charged for roaming data in europe?

The text you are quoting:

got switched over to salt from orange and while the packages have been great, got stung with a roaming charge. Roaming is always switched to off, but they claim it was activated. anyhoo now fighting them to avoid the CHF1000 bill. 


Correct me if im wrong, but I thought there was a cap on how much you could be charged for roaming data in europe?


Eric Pallistrini, Dec 19, 2016 @ 11:25
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Post 62

I think this is a EU rule that does not apply in Switzerland.


EU roaming these days is really cheap, they've done a good job. Unfortunately the rules don't apply to Swiss operators

The text you are quoting:

I think this is a EU rule that does not apply in Switzerland.


EU roaming these days is really cheap, they've done a good job. Unfortunately the rules don't apply to Swiss operators


Ondrej H, Jan 3, 2017 @ 18:54
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Re: Salt/Orange: A warning
Post 63

Hopefully someone here might have an answer to this question. If you have a contract with Salt and you are leaving the country and your contract has not ended (about 6 months left on the contract) no phone included. CAn someone else take over the contract or do you have to pay the 800chf cancellation fee. I called Salt got one answer and the other person called and got a different answer. Anyone with experience on this? Is it work a 3rd call so we go with the majority wins rule?


Dec 15, 16 15:50

Hi Marcy,


   Usually you need to get an attestation de depart when you leave switzerland and that should almost act as a get out of jail free card- health insurance, phone contracts etc should be cancelled on the date you leave, I have heard one of the companies doesn't respect that but what can they do if you're abroad??


 


Sandy

The text you are quoting:

Hi Marcy,


   Usually you need to get an attestation de depart when you leave switzerland and that should almost act as a get out of jail free card- health insurance, phone contracts etc should be cancelled on the date you leave, I have heard one of the companies doesn't respect that but what can they do if you're abroad??


 


Sandy


sandywilli, Jan 11, 2017 @ 19:33
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Re: Salt/Orange: A warning
Post 64

I used to work for Orange and they were completely owned by France Telecom (back in 2004/5)


Were terrible to work for... totally disorganised and everything went through Paris meaning we didn't expand the network anywhere near as much or as efficiently as it could have been.


 

The text you are quoting:

I used to work for Orange and they were completely owned by France Telecom (back in 2004/5)


Were terrible to work for... totally disorganised and everything went through Paris meaning we didn't expand the network anywhere near as much or as efficiently as it could have been.


 


sandywilli, Jan 11, 2017 @ 19:37
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Re: Salt/Orange: A warning
Post 65

Hi Marcy,

   Usually you need to get an attestation de depart when you leave switzerland and that should almost act as a get out of jail free card- health insurance, phone contracts etc should be cancelled on the date you leave, I have heard one of the companies doesn't respect that but what can they do if you're abroad??

 

Sandy


Jan 11, 17 19:33

Whether you believe it or not, often they send the billls after you as a minimum. If you want to return to Switzerland, as many people do, you might be entered in some registers as well, so you wont get a flat, a cr card etc. as a start etc.


I am not familiar with the cross border poursuite practice but it might be possible depending on the country.

The text you are quoting:

Whether you believe it or not, often they send the billls after you as a minimum. If you want to return to Switzerland, as many people do, you might be entered in some registers as well, so you wont get a flat, a cr card etc. as a start etc.


I am not familiar with the cross border poursuite practice but it might be possible depending on the country.


Reka Y, Jan 11, 2017 @ 21:09
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Re: Salt/Orange: A warning
Post 66

Hopefully someone here might have an answer to this question. If you have a contract with Salt and you are leaving the country and your contract has not ended (about 6 months left on the contract) no phone included. CAn someone else take over the contract or do you have to pay the 800chf cancellation fee. I called Salt got one answer and the other person called and got a different answer. Anyone with experience on this? Is it work a 3rd call so we go with the majority wins rule?


Dec 15, 16 15:50

Read the terms and conditions and the contract you were given at the time when you signed up for the subscription.


It should be in it.

The text you are quoting:

Read the terms and conditions and the contract you were given at the time when you signed up for the subscription.


It should be in it.


Reka Y, Jan 11, 2017 @ 21:19
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Re: Salt/Orange: A warning
Post 67

Whether you believe it or not, often they send the billls after you as a minimum. If you want to return to Switzerland, as many people do, you might be entered in some registers as well, so you wont get a flat, a cr card etc. as a start etc.

I am not familiar with the cross border poursuite practice but it might be possible depending on the country.


Jan 11, 17 21:09

Further to this, I am not aware of all of the treaties that Switzerland has with the EU, but I would suspect that, similar to having debts in other EU countries, there are some mechanisms by which they can pursue you, even if you're no longer physically in the country. Those may not extend far beyond Europe, but I would imagine that it would be worth your while to investigate just where and to what extent such mechanisms apply.

The text you are quoting:

Further to this, I am not aware of all of the treaties that Switzerland has with the EU, but I would suspect that, similar to having debts in other EU countries, there are some mechanisms by which they can pursue you, even if you're no longer physically in the country. Those may not extend far beyond Europe, but I would imagine that it would be worth your while to investigate just where and to what extent such mechanisms apply.


Steve A, Jan 12, 2017 @ 09:25
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Re: Salt/Orange: A warning
Post 68

Further to this, I am not aware of all of the treaties that Switzerland has with the EU, but I would suspect that, similar to having debts in other EU countries, there are some mechanisms by which they can pursue you, even if you're no longer physically in the country. Those may not extend far beyond Europe, but I would imagine that it would be worth your while to investigate just where and to what extent such mechanisms apply.


Jan 12, 17 09:25

I heard from an ex-colleague that they reached her in Canada...but I do not know all the details.

The text you are quoting:

I heard from an ex-colleague that they reached her in Canada...but I do not know all the details.


Reka Y, Jan 12, 2017 @ 17:38
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Post 69

In response to a reka's comment . When you leave you have to check out of the commune where they ask for a forwarding address .I  persoally would never give the commune my forwarding addrss as I will be traveling the world as far as they are concerned, lol.  Unlike me if you want to receive that parking fine or salt bill that you neglected to pay then give them your address. They will always find you that way to forward the bills but to actively chase you forget it . It will just hinder you the next time you want to work in Switzerland

The text you are quoting:

In response to a reka's comment . When you leave you have to check out of the commune where they ask for a forwarding address .I  persoally would never give the commune my forwarding addrss as I will be traveling the world as far as they are concerned, lol.  Unlike me if you want to receive that parking fine or salt bill that you neglected to pay then give them your address. They will always find you that way to forward the bills but to actively chase you forget it . It will just hinder you the next time you want to work in Switzerland


Jay C, Jan 12, 2017 @ 18:23
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Post 70

I've also had a bad experience with them. I had three separate calls on my mobile from two men and a woman, at intervals of a few days to a week. Instead of my pre-pay they all offered me a contract for CHF 9,00 per month.! Yes, too good to be true.  And it was.  In each case I insisted on seeing a written contract and each time I was pointed towards the website (no sign of such a contract, only 39frs or 49frs or 89frs)!  Then I received a SIM card (which I never took out of its envelope) and a week or so later a bill for 49 frs - the first of a two-year "contractual period"! 


Luckily I sought legal advice and learned that it's the responsability of Salt to prove (with a recording of the conversation) that I have orally agreed to a contract.  Naturally no such contract was made and they backed down after I'd written two registered letters.


All this took place over about 6 weeks from mid-December to end January.  All recieved by way of recognition of their error was a text message to "apologize" and "confirm that the bill is nul and void", but no written confirmation of this.


I feel they are a shoddy company and would not advise anyone to agree to anything with them without seeing a contract in writing.  Preferably on paper.


 

The text you are quoting:

I've also had a bad experience with them. I had three separate calls on my mobile from two men and a woman, at intervals of a few days to a week. Instead of my pre-pay they all offered me a contract for CHF 9,00 per month.! Yes, too good to be true.  And it was.  In each case I insisted on seeing a written contract and each time I was pointed towards the website (no sign of such a contract, only 39frs or 49frs or 89frs)!  Then I received a SIM card (which I never took out of its envelope) and a week or so later a bill for 49 frs - the first of a two-year "contractual period"! 


Luckily I sought legal advice and learned that it's the responsability of Salt to prove (with a recording of the conversation) that I have orally agreed to a contract.  Naturally no such contract was made and they backed down after I'd written two registered letters.


All this took place over about 6 weeks from mid-December to end January.  All recieved by way of recognition of their error was a text message to "apologize" and "confirm that the bill is nul and void", but no written confirmation of this.


I feel they are a shoddy company and would not advise anyone to agree to anything with them without seeing a contract in writing.  Preferably on paper.


 


Sally S, Feb 13, 2017 @ 19:21
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Re: Salt/Orange: A warning
Post 71

I've also had a bad experience with them. I had three separate calls on my mobile from two men and a woman, at intervals of a few days to a week. Instead of my pre-pay they all offered me a contract for CHF 9,00 per month.! Yes, too good to be true.  And it was.  In each case I insisted on seeing a written contract and each time I was pointed towards the website (no sign of such a contract, only 39frs or 49frs or 89frs)!  Then I received a SIM card (which I never took out of its envelope) and a week or so later a bill for 49 frs - the first of a two-year "contractual period"! 

Luckily I sought legal advice and learned that it's the responsability of Salt to prove (with a recording of the conversation) that I have orally agreed to a contract.  Naturally no such contract was made and they backed down after I'd written two registered letters.

All this took place over about 6 weeks from mid-December to end January.  All recieved by way of recognition of their error was a text message to "apologize" and "confirm that the bill is nul and void", but no written confirmation of this.

I feel they are a shoddy company and would not advise anyone to agree to anything with them without seeing a contract in writing.  Preferably on paper.

 


Feb 13, 17 19:21

Thanks for the warning :)

The text you are quoting:

Thanks for the warning :)


hay_, Feb 14, 2017 @ 17:14
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Post 72

Salt is the worst company ever!!! I call on February (last day of my contract) to see if everything was paid, they even sent me an sms saying that everything was in payed and in order. Today one month later I received 2 more bills of I don't know which service, I tried to contact them and the only thing they answer is: you must pay lady.

The text you are quoting:

Salt is the worst company ever!!! I call on February (last day of my contract) to see if everything was paid, they even sent me an sms saying that everything was in payed and in order. Today one month later I received 2 more bills of I don't know which service, I tried to contact them and the only thing they answer is: you must pay lady.


diana catalina, Mar 15, 2017 @ 12:26
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Post 73

Salt is the worst company ever!!! I call on February (last day of my contract) to see if everything was paid, they even sent me an sms saying that everything was in payed and in order. Today one month later I received 2 more bills of I don't know which service, I tried to contact them and the only thing they answer is: you must pay lady.


Mar 15, 17 12:26

Why dont you go to one of their offices to check out the details. I always receive good support there.


I have been a customer over 2 years now and did not experience any of the issues many people mention.


Also I do recommend to read the contract you signed. Perhaps you terminated early etc. and there is a fee for early termination etc. Many people often miss reading their contract so in the end they have surprises and of course complain.


Funny thing is that I never received any text messages it is all ok and I paid my bills from Salt. What I do get is a montly e-mail with my invoice and it is clear and have not been invoiced anything that was not ordered by me. What kind of set up did you have with them? I would assume that from a legal perspective sending a text is not an official confirmation.


 

The text you are quoting:

Why dont you go to one of their offices to check out the details. I always receive good support there.


I have been a customer over 2 years now and did not experience any of the issues many people mention.


Also I do recommend to read the contract you signed. Perhaps you terminated early etc. and there is a fee for early termination etc. Many people often miss reading their contract so in the end they have surprises and of course complain.


Funny thing is that I never received any text messages it is all ok and I paid my bills from Salt. What I do get is a montly e-mail with my invoice and it is clear and have not been invoiced anything that was not ordered by me. What kind of set up did you have with them? I would assume that from a legal perspective sending a text is not an official confirmation.


 


Reka Y, Mar 15, 2017 @ 19:22
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Post 74

I'm sure people have had problems with SALT, some major. Speaking from personal exprience of nearly two decades with ALL the Swiss networks, some of them several times, they all have issues and they all have good points.


When SALT was Orange I was with them on two occasions and finally gave up, frustrated, coinciding with their name change. Four months ago I returned to them and so far I have had a good signal, very helpful technical and customer service (much better than the old Orange one based in Suisse Romande who were sometimes plain rude). CHF 39 for unlimited everything in CH is outstanding.


I know I am fixed for two years and that I need to give adequate warning before the end if I need to change, but I bothered to read the T&Cs, as I do for every mobile and other contracts, it's no different.


One observation, the late / missed payment terms do seem harsh, but if it helps incentivise late payers to getting their affairs in order, well that's a good thing - a deal is a deal.


So far so good. Let's see how it goes for the rest of the contract.


 

The text you are quoting:

I'm sure people have had problems with SALT, some major. Speaking from personal exprience of nearly two decades with ALL the Swiss networks, some of them several times, they all have issues and they all have good points.


When SALT was Orange I was with them on two occasions and finally gave up, frustrated, coinciding with their name change. Four months ago I returned to them and so far I have had a good signal, very helpful technical and customer service (much better than the old Orange one based in Suisse Romande who were sometimes plain rude). CHF 39 for unlimited everything in CH is outstanding.


I know I am fixed for two years and that I need to give adequate warning before the end if I need to change, but I bothered to read the T&Cs, as I do for every mobile and other contracts, it's no different.


One observation, the late / missed payment terms do seem harsh, but if it helps incentivise late payers to getting their affairs in order, well that's a good thing - a deal is a deal.


So far so good. Let's see how it goes for the rest of the contract.


 


Frank P, Apr 8, 2017 @ 13:46
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