I just canceled my contract with cablecom because , what they say on the phone is now what you get from the service. I untimatly sent a registered letter, indicating either provide what they promised or I want the service immediatly stopped.

They sent a letter indicating I must respect the 2month delay, so I had to pay until end of December, I the agian sent a registered letter, and said, why, I sent the registered letter in September and the service must be canceled at the end of November. So thy are either idiots or just always pressing there staff to take advantage of anything they can.

Now I am using Swisscom, they sent everything very quickly and I got the service I wanted, yeah more expesive but Im not upset anymore.

Cablecom adverts and marketing are very interesting until you find that they can not deliver.

Another thing you need to check if the max speed for your home/area. agian this can be a issue , after you signed a contract. So ask Swisscom, Orange, Cablecom, Naxoo, or other to privide you the actual speeds possible before you sign contracts.

Agreed with the above comments; Cablecom are pretty useless. We have decent speed with our internet but it was a mission to get it done finally. If you want to talk to someone face-to-face the best thing to do is go to the Naxoo outlet on Boulevard Georges-Favon; they're pretty helpful over there and can probably assist in getting your problem fixed.

Anna, Cablecom is Naxoo. Just an arm of there varous 'top notch' services, heheehehe

Julienne:

Every bit of infos to be found there:

http://www.upc-cablecom.biz/en/information/biz-kontakt/anschrift-telefonnnummer.htm

also available in English. Send them an email with your client number. Good luck

Thanks everybody for the comments. It sounds like my best option is to cancel the contract and just move on to a better service provider like Swisscom. Dave, I am worried that if I send letters, the same thing will happen and this will drag on forever and in the mean time I will spend months without internet.

Dave, one question. Did you have to also sign a contract with Naxoo when you went with cablecom? Although Cablecom specifies a two month period to cancel ones contract, Naxoo told me that one has to sign a contract for one year and that it is not possible to cancel such a contract before one year. This makes it all very difficult.