I have had a similar experience regarding the quality of the customer service and account management.

I was also encouraged to join through a Glocals offer and I will be the first to state that the the equipment and the location is above average, but you pay a high price for this, not only in Swiss Francs but also with the appalling treatment you get if by any chance you wish to inquire on why something is being charged or if you dare to *gasp* terminate your contract.

We all know Gym membership contracts are generally very strict and that you will have to pay more than you initially expect, but Holmes Place takes this cliche to another level. 

All I would say is "Handle with extreme care"

As with most things in Switzerland, the problem is lack of competition.

All gyms do the same, i.e., charge exorbitant fees for poor quality facilities. Silhoute, for example, opens the gym at 9am, changing rooms are dirty, etc...

I've checked a really small gym near the train station, with very limited facilities. I thought they would charge CHF50/month max. They've asked me CHF440 for 3 months!!! Unbeliavable!!! That kind of tiny gym in the UK or France would not be able to charge more than 30 euros per month!

I know the cost of running a business in Switzerland is higher than in other places, but what these guys (holmes place, silhoute, etc) are doing is taking advantage of the lack of true competition and a public of expats that are willing to pay extremely high prices for a poor service.

Please be warned about Holmes Place:

The amount of pain you will go through regarding any problems with billing or contractual problems is not worth gaining access to the average facilities. The administration of this gym, and the way they continue to bill you even after a contractual termination of the membership is essentially a scam. Be prepared to be a member for life, or hire a lawyer.

Go elsewhere, don't get trapped by this gym simply because they are the most advertised via glocals.

I tell you NEVER EVER GO TO USINE

they are the same that holmes place

when they realize that you are leaving the country they will take twice the amount of the money in your account and make as much trouble as possible for you ...

usine thinks that when you are leaving a country you are not prepare to pay a lawyer for your rights to take the money,

for example they took from my account 2 year in total even if i sign just one year contract. They took the money the following day i said to them that i was leaving Geneva...and then when i ask them why... they make me understand that a lawyer will cost me 3 times this amount so... they take advantage of this

PLEASE NEVER EVER GO TO USINE THEY ARE WORSE THAN HOLMES PLACE

It would be advisable to take a legal insurance - costs about 200frs per year and they will defend you for any legal issue in your private life.  Best one according to consumers asssociation is the one from Touring Club.  I have it since years and must say got my yearly fee reimbursed a few times...  They have excellent lawyers.

Pour ma part je fréquente depuis 2 ans exersuisse (anciennement KIESERTRAINING). Il n'y a pas de cardio ni de cours, mais les machines sont excellentes et le staff dans son intégralité est très sympa, serviable et professionnel! Le tarif est sauf erreur de CHF 890.-- par année. Pas de chichis, cadre neutre et contemporain, excellente situation au centre ville à Plainpalais.

Bref je les recommande vivement pour quelqu'un qui désire uniquement de la remise en forme & musculation.