Just some info for buy club voucher holders eating at Kurry Masala in Prilly.
We had a very mixed experience there last night, as did many of the other clients.
The food was really good, but before it came we had to endure the following:
1. The waitress did not want to accept the voucher because it was Saturday and despite having reserved it had not been mentioned that we were going to pay with the voucher on the phone. (voucher says valid mon-sat)
2. Waitress refused to give us a jug of water as we were using a buy club voucher. We did not get any water all night despite requests.
3. Manager gave us a good 10 minutes (felt like more) monologue on how he is not making any money with the buy club thing (or other schemes he has signed up to), and in future to make sure we mention the voucher on the phone and come on a less busy day if possible please.
4. Couple behind us listened in to our conversation and when the manager eventually accepted that he would take our voucher, went to the cash desk for a very angry interchange about "why he accepted our voucher and not theirs", he then stormed out with partner.
5. Other acquaintances in the restaurant had reserved and mentioned the voucher on the phone, so they tried to refuse the reservation because Saturday is a busy day but managed to argue that it would be ok.
6. After this we seemed to be treated as second class customers, all non-voucher customers possibly having the priority...
7. About 50% hit rate on drinks orders (which are not included in the voucher, and so one of the restaurants ways to make money..)
Honestly these are very nice people and the food is great, but they seem to be having a hard time with buy club vouchers on Saturday.
For an easy life, they just should have put Mon-Thurs on the vouchers, and requested that payment method is mentioned at reservation time.
One piece of advice, go during the week, i'm sure it will be an excellant experience.
(surprised not to find any info on the Lausanne forum about this, so decided to add a post).
