I will be going to the 19 Avenue at Rue François-Versonnex 19 for the 3rd time!
They did a great job with double-color highlights (Sandrine) on my very long hair and Ludovic has done a perfect cut.
I usually go at off-peak times, when they are not very busy and they have always been very welcoming, with coffee and all the usual stuff, last time I even got a glass of champaign as they celebrated something. Very different from some fancy salons where you feel like a chicken in the factory. I am a rather demanding client though, and always give very precise instructions and watch what people are doing to me to catch out anything I might not like straight away (like a too short cut or wrong shade of highlights etc). It makes it easier for everybody as I don't have to complain afterwards :)

My last experience at 19th Avenue in Eaux Vives was good overall so decided to get another BuyClub voucher. This time, I went to the airport branch. Called to book an appointment for Saturday, but when I asked for a hairdresser who spoke English, was recommended to go on Sunday instead. Sunday morning I had to rush to make my appointment (at 10 am). Got there on time to find no one at reception. One hairdresser was there, on her own, and she was busy with another client. She asked me to wait. Clearly she didn’t speak a word of English. I waited another 15-20 minutes until she was finished with the other person, but then found out someone else had been booked before me. She asked me to again wait till he was done and offered me a coffee as she rushed by. There was no explanation as to why they had overbooked. As if that was not bad enough, someone called and I heard her offering to book them at 11 am! By then, it was 10:30 and she hadn’t even shampooed the person ahead of me. I didn’t stay and will never go back.

Working in the airport precint, I was delighted to see that the 19th Avenenue Salon in the SBB concourse was offering a nail bar service so finally I could get pedicures and manicures done in my lunch break rather than wasting time on precious Saturdays. I went in to make an appointment for the following Friday. Not possible, the nail technichian has her day off (if the salon is open that day hire another one to cover?). Ok so I agreed to come the following Monday, their diary was completely clear. So I booked for midday in my lunch break. I arrive punctually at midday to see that the nail technician is doing a manicure on someone else, and they look to be a long way from finished. I announce my arrival, am offered a glass of water (which never turns up) and am told to wait. At about 12.10 the technician comes and asks me would I like to do some shopping and come back in a while. No thanks, I'm on my lunch break and am hoping to get started soon. Ok not too long she says. At 12.20 I get up and explain I cannot wait anymore as its now getting too late for me to be back to work in a reasonable time. What would the client oriented response to this be? Profuse apologies and an offer to come back the next day and receive a hefty discount. What is the swiss response? - to huff and puff and eye roll and say derogatory things about me to her colleague because I have the audacity to leave after 20 mins wait and with my appointment booked a week in advance - ladies my spoken french isnt up to much but my comprehension's not bad! And I had visions of being a weekly customer. Too bad hey.

I purchased the BuyClub voucher for a cut and colour and have mixed reviews.
Firstly - nowadays it is widely accepted that when you go to the hairdressers for hours that you are expecting a complete pampering experience. After 90 minutes I had to ask for a drink - nothing offered before! The traipsing from seat to sink every 20 minutes was a little annoying - as was the bizarre nature programme played on the TV screen in the sink area. Think Crocodile Dundee rather than sassy catwalk shows with pumping music (which is what I'd expect in a fashion-forward hairdressing salon!).

The only saving grace was my hairdresser - Michelle - she was English speaking and really great. She had been observing me as I arrived and could see that tucking my hair behind my ears was what I did naturally - so therefore didn't suggest cutting too short... however she completely changed my look - cut my hair into a shorter style and I have literally been complimented by everyone - my clients, friends and family.

Now I know not to expect a pampering service (or even a coffee!) but I know that the colour was great, and the hairdresser superb.

I would definitely go back again - but was hugely disappointed by the lack of overall attention - hence the 3 stars.

Not the best hairdresser Ive been to and the service is quite snobbish (big sigh on the service levels in Geneva)!! The cut and style was great though and if your not looking for the whole pampering experience and just want to read your book, have your hair styled and leave then this is a great option as the result is spot on.

The place is old, shabby and needs a complete makeover or coat of paint and clean up! The male stylists are rude and I think some woman actually enjoyed being made fun of by these horrible hairdressers. Here 'please let me give you 200 chf to make me feel ridiculous' and 'please give me a bad haircut and blowdry that I could have done better myself' . Overall it was a huge mistake to go here. Not recommended.

I went there (Eaux Vives) last week with a buyclub voucher. the staff was nice and caring. My haidresser listened to what I wanted and had good ideas to realize it. Plus he had impressive cutting techniques.
I ended up satisfied with what he did.

I agree on their seats that are very uncomfortable, and on the studio, that is supposedly design but a bit shabby and need a refresh.

If you have curly hair like me: run don't go there!
I went there with a voucher from buy club last spring in April at Carouge and to add a color I ended up paying the same price than the voucher!
I asked not to cut on the lenght because I have curly hair...and in the end she cutted do much that I looked like a poodle! I was sooo desappointed and she tried to justify herself by saying well they were dammaged and they needed to be cut and it's not that much...blablabla. So dump and the salon just looks old! I will definitely not recommend this salon and never ever got there again, especially if you have curly hair.

I went there (Eaux Vives studio) two weeks ago with buyclub voucher. Got very professional haircut with Ludowik (?). As he doesn't speak any english there was a slight misunderstanding about what I wanted, so I ended up with something little different (was dissapointed) however technically very well done cut.
The studio looks indeed a bit shabby and the seats are very uncomfortable.
No extraordinary experience, won't be coming back for full price.

I went there for just a hair cut and style and I was not impressed. Firstly the salon looks shabby which I didn't really care that much but after I payed around 160chf with just average result I didn't feel fabulous how you should feel when you spend that much money.

The guy (don't know his name but he's a bit bald) was too bothered to do his job and I needed to repeat how I actually want my hair to look like.

I am just tired of getting an average service with a high price with people who are too bothered to do their job right.

I mean, when you go to a hairdresser you want to leave a salon prettier then you entered in.

Perhaps I just got the wrong stylist but I wouldn't recommend it. I don't think it's worth the risk and money only if you don't know what to spend money on. I don't mind spending more money on a great quality product or a service but in this story that's not the case.