Zurich car insurance STAY AWAY!
0 Reviews
Had a car crash in Spain in late February and my experience with Zurich has been horrible. Here is a summary of the facts:
- Emergency number to call from abroad is wrong: could no use it right on the spot the evening of the accident;
- Next morning, after I find the right number on their web site, they insist I file my claim with Zurich Spain (and viceversa). Both play ping-ppong with me the whole morning;
- I finally get to open a claim with Zurich Switzerland and in the afternoon, when I call to add another contact number in MAdrid I find out they have lied to me and my claim does not exist!
- I do finally get a claim number and proceed to fax in all the info, pictures, etc. Contrary to stablished use they demand a cost estimate of the repairs and refuse to clarify who will pay for the labor involved;
- Following instructions from the car repair shop in Madrid, I suggest that Zurich Spain sends an expert to evaluate the dammage;
-One week without answer whatsoever from Zurich Switzerland;
All calls and e-mails have been registered, therefore all the facts above can be substantiated. STAY AWAY FROM THIS COMPANY AND DON´T GET BURNED LIKE I DID
- Emergency number to call from abroad is wrong: could no use it right on the spot the evening of the accident;
- Next morning, after I find the right number on their web site, they insist I file my claim with Zurich Spain (and viceversa). Both play ping-ppong with me the whole morning;
- I finally get to open a claim with Zurich Switzerland and in the afternoon, when I call to add another contact number in MAdrid I find out they have lied to me and my claim does not exist!
- I do finally get a claim number and proceed to fax in all the info, pictures, etc. Contrary to stablished use they demand a cost estimate of the repairs and refuse to clarify who will pay for the labor involved;
- Following instructions from the car repair shop in Madrid, I suggest that Zurich Spain sends an expert to evaluate the dammage;
-One week without answer whatsoever from Zurich Switzerland;
All calls and e-mails have been registered, therefore all the facts above can be substantiated. STAY AWAY FROM THIS COMPANY AND DON´T GET BURNED LIKE I DID