Hello guys, I need some help with Swisscare Studentpass reimbursement.

I am a non-EU intern who has been in Geneva since January; I started using Swisscare in April and my annual deductible is CHF 500. In April, I caught chickenpox and went to the local Centre Médicale (in Servette) a couple times, and in May I went there again to seek advice on my work stress. I received a couple bills in early July (which amount to around CHF 700).

So far I have sent two separate claims for two invoices, one at CHF 111 and one at CHF 140. A couple days later I heard back from the insurance underwriter regarding the CHF 111 invoice, which includes this:

"Unfortunately we cannot reimburse you any costs because the invoice amount is less than the annual deductible."

Is there anyone here on Glocals who has been in the same situation, or is there anyone working for Swisscare in this forum? I would like to hear some advice from you. Does it mean that my claim is nought and I have to make another claim? If I put all my invoices in one claim, will it be reimbursed then?

Thank you for your consideration. Looking forward to hear from all of you.

Michael