I'd prefer not to do this but enough is enough and places that think it's ok to treat clients badly need to be named and shamed. While there are many great and affordable places to eat and drink in Geneva unfortunately there are a few that couldn't care less about you our what you think to even apologise when they've clearly or even admittedly done wrong.
Here is the exchange I had with one such place yesterday after I reviewed it on their Facebook page.
Geneva Cyclist reviewed Barbershop Genève — 1 star
21 hrs ·
After waiting almost an hour for our lunch today my wife and I had to leave as we had to return to work. As we had a coke and a water I went to pay and explained that we'd been waiting almost an hour and that we had to go, we were told the food would be another 5 mins but we said we had to go. I was then handed a bill for 29CHF when I said we would only be paying for the drinks we were rudely pointed towards the door and told "Go". We said fine and left, the barman-waiter then followed us onto the street shouting after us not to come back again, then he actually followed us and approached us while we were waiting to cross the road some 200 meters away from the restaurant and continued to give further abuse telling us to hurry up and not be late for our appointment. I've eaten there a number of times before and the food was always good but I'll never go there again as the behaviour there today was disgraceful. For a business operation in the hospitality industry I can honestly say that on todays performance these guys know nothing about hospitality.
Barbershop Genève
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Barbershop Genève Dear Sir
you were the last customer on more than 50 today and plus you didn t tell to the waitress that you had a meeting..if i am in a hurry in a crowded restaurant i mention it to the waiter and asked him if it s possible to eat fast .today all the customers arrived at the same time and all of them had to wait more than usually and no one complain exept you.
we re open for 3 years now
and if i were inhospitable as you say i don t think that the
restaurant were full like that every day.
Anyway keep calm and Barbershop Sir.
regards
Like · Reply · 1 · 15 hrs
Geneva Cyclist By your attitude you seem to think your behaviour was acceptable, it wasn't. Your following us out onto the street and shouting at us was a disgrace. We simply told you after waiting 55mins that we had to go and went to pay for our drinks, you then attempted to charge us for the food that you were unable to serve us in a timely manner. What's even further worrying is that you claim that nobody else had a problem when the six people sitting at three different tables around us were also very annoyed by the delayed service. Your further reluctance to offer an apology for your behaviour makes us even happier that we left. BTW good food and bad service does not make a good restaurant.
Like · Reply · 15 hrs
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Barbershop Genève those people you speak are regular customer who came minimum 3 times a week..
if you were really pressed as you say why did you wait "50 minutes "when i check out on the computer was 35 min...before leaving without asking the waitress about your main course?
Strange reaction..anyway there is many places for you in Geneva Sir like Mac Donald...quick service...
thanks for your last analysis
Like · Reply · 2 hrs
Barbershop Genève and please when you step in a retaurant ask someone before seating every where you want to know if the table is free and not booked...we call this education.
Like · Reply · 2 hrs
Geneva Cyclist The people I'm referring to were annoyed by the delay and I doubt very much if they come three times a week. We arrived at 12.05 we left at 1pm without getting a hamburger and a tartine. You then abused us and treated us as rudely as you have in your responses here. We've merely stated the facts and you reply by continuing with the same nasty attitude that you displayed yesterday. We waited 55 mins because we are reasonable people but that was the limit to our patience. If you had a problem with where we sat you should have approached us and informed us of that but neither you or any other staff member did that, they simply came and took our order which is exactly what they've done the other times we were there. As for you suggesting that we go to McDonalds, I'm pretty sure that if any member of staff there behaved like you did yesterday then they would be out of a job today. It would appear that you're not just a barman-waiter as I thought yesterday but the actual business owner and it would appear that we won't be getting an apology any time soon which is very disappointing.
Like · Reply · 2 hrs · Edited
Barbershop Genève I will not spend more if my precious time with you...even my regular customers asked me if they can seat and wait for me or my waitress if we are busy to have an answer..you re wrong on the all line ..and as you can see the many comments we have your really very unlucky to be treated like this.
for me it s enaugh and this conversation is done.just find other place
Like · Reply · 48 mins
Geneva Cyclist I totally agree with you that we were very unlucky to be treated like this and even though you say this you still haven't apologised. If you had realised yesterday that our time was also as precious as yours then we wouldn't have had this situation develop as it did. Waiting for the food wasn't the issue, it was being verbally abused by you when we pointed out the delay and that we couldn't wait any longer. As for finding another place, that is not a problem.
Like · Reply · 24 mins
