Hi Noortje,
I have a very similar experience and I am equally shocked by their unfriendly and bullish behavour. They are simply after the money. Wrote about this in my blog (logeeka dot com).
Also met a number of other people in this situation. I am not saying that they do this on purpose, but their contracting approach somehow manages to create lots of "forced renewals" (which might represent an important part of their revenue, given how indifferent they are to pissing former members off).
Menaced going after my with a lawyer. I am sure their claim would not hold in court, but at 400 francs per hours, makes no sense to risk.
Shitty customer experience. Funny that they advertise themselves as being "better than a club".
Recently acquired by a private equity fund. Probably explains why they are after the money.
Best
fabio
Jan 18, 12 22:27