Hi Guys,

Is anyone else having problems with the gross incompetence of Assura?   And if so how are you managing this situation?

For over a year now I have gone thru a quarterly cycle with this organization of receiving warnings and fines for not paying my premium.   In the latest case they have actually sent someone to my house to serve an order and suspended my insurance.   The process of attempting to communicate with their customer service is near impossible, and each time after several phone calls and a lot of stress I receive a "sorry this happens sometimes with our internal computer system" type of answer.

Please note I never failed to pay my monthly premium on time, and I always use the provided payment slips to ensure all the reference details is 100% correct.

In my current case my service is suspended and their customer service refuse to deal with the situation and do not provide any medium for me to present the clear evidence of the bank transactions that demonstrate my payments were made on time.

Needless to say I really need to change insurance companies, but that isn't possible till November and I need to get this suspension overturned so at least I have insurance coverage.   

Any advice is much appreciated!

Thanks