Your household insurance (if you have breakin clause) must pay for the repair of the door, and your premium should not go up (you can cancel or change insurance at every "event", without waiting for the end of the contract).

Open a case with your insurance, list all things that have been stolen, with new value (even if you don't have all paper proof), and mention also that the door is broken and that you will send them the bill once you have it. Also include all other damage that needs repair (paint, "retouche", etc).

What the Regie seems to be saying, is that they will order the work and send you the bill. You then forward the bill to your insurance. But you could also tell the Regie to send the bill directly to your isurance and give them your case number.

I hope this helps. Patrick

What I forgot to add:

You could also ask the door repair man to send the bill directly to the insurance, giving him the case number.