Today I received a damage charges on my debit card from Enterprise Car Rentals (at Geneva Airport) stating that the damage was done due to wrong refueling (the car was a Diesel SUV).
I rented the car about a month ago (with full insurance cover - sadly wrong refueling is not covered by that insurance, which I knew about prior to receiving the car). The car was new and we received it with a full tank. Since it's not my first time renting a car, I tool pictures and video of the car before renting. We drove about 150kms in it before the engine broke down. Naturally, we got it towed. I even have a video of the unharmed car at the time time of towing.
Later in the evening after a long hassle ridden day, I created a ticket informing them in detail how the events transpired and clearly stating that we never even refuelled the car. Who refuels a full tank rental car at the beginning of the journey??? that too after driving less than 150kms??
But, they never responded to the ticket.
Now a month later after the car may have been repaired first they charged me 1283 CHF for the "Rong refuelling" (wrong misspelt in their invoice email) and additionally another 415 CHF (for which they have not even provided any invoice). I have opened a ticket with them regarding this dispute again. However, seening their track record of responding to their "tickets", I don't think they give a flying f**k about it.
I wish to dispute this claim and possibly take legal action. Has anyone had any experience in disputing such a claim? Please help.
Any advice, legal consultation would help a lot. Thank you _/\_