Re: Ditching Swisscom for Wingo mobile - no min contract length.
Post 7
Here’s the end of the story, for now.
I called Swisscom on Saturday and explained that I wanted to leave. They explained that in order to leave I would need to pay a penalty of around 2500 CHF. Ouch! The operator asked why I wanted to leave and I explained that I feel like a fool paying so much, when their own subsidiary Wingo would allow me to pay half, and when I see friends in France paying as low as 10 Eur for the same service for which I pay 80 CHF. Plus, I explained I was outraged with a recent high bill I received because of roaming. I also explained that I was disappointed that as an old customer (almost 10 years!) I cannot immediately change my plan to their new plan that includes free roaming in Europe, but have to wait 4 more months (or pay 200 CHF!).
He offered 600 CHF in exchange for committing to stay for 2 more years with the company. This would extend my current contract for 8 months, so I said that it did not sound convenient. He then offered 300 CHF in exchange to committing to stay for 1 more year, which does not alter my contract expiry (Sep 2020). I accepted, and they have reduced that from my last invoice.
In conclusion, I am stuck with Swisscom until 2020. I will call them 2 months before and cancel my service and move to Wingo or another operator. I will go preferably for one with no minimum contract duration and inclusive roaming in Europe. For anyone looking for a mobile company in Switzerland, I suggest you do the same form the start.
As this article explains, Wingo got the highest customer satisfaction in Switzerland, so they must be doing something right (pricing, to start)
Here is the article that talks about how in the US the 2-year mobile contract died.
For people in neighboring France, a friend just got a plan with SOSH and is super happy with the super low bill (includes free roaming in Switzerland). https://www.sosh.fr/