I have sunrise mobile, landline and internet connection. When I planned my move to a new place within Geneva, I asked Sunrise , 3 weeks in advance, to transfer my phone and internet line to my new address. Now its been five weeks and I am without landline and internet. In addition, despite accepting that it is Sunrise's mistake, the Sunrise team is not giving me any date by which I will have the connection.
Can someone guide me how can I get compensation from Sunrise.
Thanks
I have sunrise mobile, landline and internet connection. When I planned my move to a new place within Geneva, I asked Sunrise , 3 weeks in advance, to transfer my phone and internet line to my new address. Now its been five weeks and I am without landline and internet. In addition, despite accepting that it is Sunrise's mistake, the Sunrise team is not giving me any date by which I will have the connection.
Can someone guide me how can I get compensation from Sunrise.
Thanks
You should continue to bug them EVERY DAY! Each rep adds his comment on the ticket and they see that nothing is going on. Someone will react and get your connections straightened out. Keep being persistent, ask for the manager. Normally they should see that you couldn't use your land line and internet and credit you back at least one month for these 2 connections. Don't forget that mobile works (I hope it does) and you cannot ask compensation for that.
Hope it helps,
Patrick
You should continue to bug them EVERY DAY! Each rep adds his comment on the ticket and they see that nothing is going on. Someone will react and get your connections straightened out. Keep being persistent, ask for the manager. Normally they should see that you couldn't use your land line and internet and credit you back at least one month for these 2 connections. Don't forget that mobile works (I hope it does) and you cannot ask compensation for that.
Hope it helps,
Patrick
