Helpdesk: What kind of computer do you have?
Customer: A white one...
--------------------------------------------------
Customer: Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, but it's really stuck.
Helpdesk: That doesn't sound good; I'll make a note.
Customer: No ... Wait a minute... I hadn't inserted it yet... it's still on my desk... Sorry
--------------------------------------------------
Helpdesk: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
--------------------------------------------------
Helpdesk: Good day. How may I help you?
Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates damn it!
--------------------------------------------------
(THIS ONE KILLS ME!)
Hi good afternoon, this is Martha, I can't print. Every time I try it says 'Can't find printer'. I've even lifted the printer and placed it in
front of the monitor, but the computer still says he can't find it...
--------------------------------------------------
Customer: I have problems printing in red...
Helpdesk: Do you have a color printer?
Customer: No.
--------------------------------------------------
Helpdesk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the superma rket.
--------------------------------------------------
Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's happening...
--------------------------------------------------
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here.
Ah...that one does work!
--------------------------------------------------
Helpdesk: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
--------------------------------------------------
A customer couldn't get on the Internet.
Helpdesk: Are you sure you used the right password?
Customer: Yes I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.
--------------------------------------------------
Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That's not an anti virus program.
Customer: Oh, sorry...Internet Explorer.
--------------------------------------------------
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears!
--------------------------------------------------
Helpdesk: Microsoft Tech. Support, may I help you?Customer: Good afternoon! I have waited over 4 hours for you. Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your Problem?Customer: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you will finally be helping me?
--------------------------------------------------
Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdes k: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it?
Global Forums > General > IT helpdesk calls
Only members can see names and photos
IT helpdesk calls
Nov 20, 2006 @ 17:58
The text you are quoting:
Helpdesk: What kind of computer do you have?
Customer: A white one...
--------------------------------------------------
Customer: Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, but it's really stuck.
Helpdesk: That doesn't sound good; I'll make a note.
Customer: No ... Wait a minute... I hadn't inserted it yet... it's still on my desk... Sorry
--------------------------------------------------
Helpdesk: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
--------------------------------------------------
Helpdesk: Good day. How may I help you?
Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates damn it!
--------------------------------------------------
(THIS ONE KILLS ME!)
Hi good afternoon, this is Martha, I can't print. Every time I try it says 'Can't find printer'. I've even lifted the printer and placed it in
front of the monitor, but the computer still says he can't find it...
--------------------------------------------------
Customer: I have problems printing in red...
Helpdesk: Do you have a color printer?
Customer: No.
--------------------------------------------------
Helpdesk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the superma rket.
--------------------------------------------------
Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's happening...
--------------------------------------------------
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here.
Ah...that one does work!
--------------------------------------------------
Helpdesk: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
--------------------------------------------------
A customer couldn't get on the Internet.
Helpdesk: Are you sure you used the right password?
Customer: Yes I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.
--------------------------------------------------
Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That's not an anti virus program.
Customer: Oh, sorry...Internet Explorer.
--------------------------------------------------
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears!
--------------------------------------------------
Helpdesk: Microsoft Tech. Support, may I help you?Customer: Good afternoon! I have waited over 4 hours for you. Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your Problem?Customer: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you will finally be helping me?
--------------------------------------------------
Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdes k: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it?
G___Nov 20, 2006 @ 17:58
Customer: A white one...
--------------------------------------------------
Customer: Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, but it's really stuck.
Helpdesk: That doesn't sound good; I'll make a note.
Customer: No ... Wait a minute... I hadn't inserted it yet... it's still on my desk... Sorry
--------------------------------------------------
Helpdesk: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
--------------------------------------------------
Helpdesk: Good day. How may I help you?
Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates damn it!
--------------------------------------------------
(THIS ONE KILLS ME!)
Hi good afternoon, this is Martha, I can't print. Every time I try it says 'Can't find printer'. I've even lifted the printer and placed it in
front of the monitor, but the computer still says he can't find it...
--------------------------------------------------
Customer: I have problems printing in red...
Helpdesk: Do you have a color printer?
Customer: No.
--------------------------------------------------
Helpdesk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the superma rket.
--------------------------------------------------
Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's happening...
--------------------------------------------------
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here.
Ah...that one does work!
--------------------------------------------------
Helpdesk: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
--------------------------------------------------
A customer couldn't get on the Internet.
Helpdesk: Are you sure you used the right password?
Customer: Yes I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.
--------------------------------------------------
Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That's not an anti virus program.
Customer: Oh, sorry...Internet Explorer.
--------------------------------------------------
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears!
--------------------------------------------------
Helpdesk: Microsoft Tech. Support, may I help you?Customer: Good afternoon! I have waited over 4 hours for you. Can you please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your Problem?Customer: I was working in Word and clicked the help button more than 4 hours ago. Can you tell me when you will finally be helping me?
--------------------------------------------------
Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdes k: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around it?
G___Nov 20, 2006 @ 17:58
Your Reply:
Only members can see names and photos
Re: IT helpdesk calls
Post 1
Nov 20, 2006 @ 18:26
....and I thought I was bad with computers!!!!
thanks for the laugh!
thanks for the laugh!
The text you are quoting:
Your Reply:
Only members can see names and photos
Re: IT helpdesk calls
Post 2
Nov 21, 2006 @ 00:14
... but sometimes it's the other way around (and that's the voice of experience speaking):
-- Me (over the phone): Hi, seems like I have a problem with my network connection...
-- Helpdesk: OK, what is the problem exactly ?
-- Me: I don't have any access anymore, I'm completely disconnected from both intranet and internet...
-- Helpdesk: No problem, just send us an email in which you describe your problem in details and we'll see what we can do...
-- Me (over the phone): Hi, seems like I have a problem with my network connection...
-- Helpdesk: OK, what is the problem exactly ?
-- Me: I don't have any access anymore, I'm completely disconnected from both intranet and internet...
-- Helpdesk: No problem, just send us an email in which you describe your problem in details and we'll see what we can do...
The text you are quoting:
... but sometimes it's the other way around (and that's the voice of experience speaking):
-- Me (over the phone): Hi, seems like I have a problem with my network connection...
-- Helpdesk: OK, what is the problem exactly ?
-- Me: I don't have any access anymore, I'm completely disconnected from both intranet and internet...
-- Helpdesk: No problem, just send us an email in which you describe your problem in details and we'll see what we can do...
Gyom, Nov 21, 2006 @ 00:14
-- Me (over the phone): Hi, seems like I have a problem with my network connection...
-- Helpdesk: OK, what is the problem exactly ?
-- Me: I don't have any access anymore, I'm completely disconnected from both intranet and internet...
-- Helpdesk: No problem, just send us an email in which you describe your problem in details and we'll see what we can do...
Gyom, Nov 21, 2006 @ 00:14
Your Reply:
Only members can see names and photos
Re: IT helpdesk calls
Post 3
Nov 21, 2006 @ 16:08
i worked on a help desk, and one of the guys working there once asked the customer for a screenshot of his desktop. a few days later we received a picture the customer had taken of his whole desk with his camera by post...
i couldn't stop laughing!
i couldn't stop laughing!
The text you are quoting:
i worked on a help desk, and one of the guys working there once asked the customer for a screenshot of his desktop. a few days later we received a picture the customer had taken of his whole desk with his camera by post...
i couldn't stop laughing!
G___, Nov 21, 2006 @ 16:08
i couldn't stop laughing!
G___, Nov 21, 2006 @ 16:08
Your Reply:
Only members can see names and photos
Re: IT helpdesk calls
Post 4
Nov 29, 2006 @ 08:15
G... I would prefer you dont wash my IT incompetence in public...thanks!
:-))
:-))
The text you are quoting:
G... I would prefer you dont wash my IT incompetence in public...thanks!
:-))
Charlie, Nov 29, 2006 @ 08:15
:-))
Charlie, Nov 29, 2006 @ 08:15
Your Reply:
