Hey Mr. Gasoline,

I can't comment on Swisscom cos havn't used their product. I use Orange Intenet Everywhere, and am very happy with it. It's easy to use, and had good reception at my home, and almost everywhere else. However, keep in mind that ALL the Internet Everywhere sticks are not as fast as a fixed web connection.

Importantly, a lot depends on where you live, and how good the mobile reception is there. If you go to Orange / Swisscom stores they could tell you if their signal is good around your place. 

And don't forget that glocals memebrs can get free Orange Internet Everywhere!

Nir

Thanks A lot Nir :-) this exact what i want to know

There is the same from sunrise as well, called take-away.... 49chf/month

I should maybe add, that I don't know anything about how it works. I'm in the process of deciding for the best option for me...

Tebasile:

It works in a simple way: you just plus it into your PC, put in a password, and you're connected. Super easy.

Nir

Thanks Nir, that I know, I'm blond but generally only outside my head :) I meant more in terms of "how well it works"

Instead of starting a new thread I thought I would come back to this one...

Does anyone have any preferences over their internet connection company? We currently have Swisscom plus landline in the flat, but we really dont need the landline, so perhaps Orange is the way to go? (I currently have an orange mobile anyway)..   

Orange - slower connection, frequent dropped lines, then service cuts out entirely (I've had it for 4 of 9 days since I signed the contract). Customer service 1) lectures you; 2) doesn't solve the problem; 3) doesn't follow up.

Swisscom - depending on your nationality and type of permit, they will 1) refuse service if you apply online or in a shop (without explanation); 2) charge you - when you call their customer service line and wait on hold for around 30 minutes - a 1,000 CHF deposit for the duration of your contract.

Rock: "Hello, Hard Place!"

have you looked into cable? where do you live?

@ Catherine, we have Swisscom and didn't have to pay a deposit of 1000chf and have had no problem with them whatsoever. How long ago did you get yours?

probably the 1000 sfr. deposit is for non europeans ( is that legal? discrimination based on passport and origin? )

well, switzerland has a funny way of preserving it's "neutrality" 

Hey brother,why dont u try Sunrise?

I live in Nyon, I have just got rid of TRN after 6 months of very poor quality signal  - now arguing with them over the 100 chf cancellation fee!

I would prefer to get rid of swisscom too as we dont use the landline, just internet, so it makes sense to find a better solution.

I have an orange mobile, so was going to add the wireless internet option for my laptop, but seems to be a few unhappy Orange internet customers - ex colleague has just left them, Catherine K experiencing problems, etc, etc.. 
 

My experiences with Swisscom in Canton Vaud have been bad, maybe because my expectation level has been set elsewhere. The ADSL connection was unreliable, slow and expensive. The Swisscom mobile phone subscription is expensive and keeps dropping calls. Customer service is straight of Kafka's book, pushing customers to the Swiss registered letter ping pong. Their customer retention efforts rely on reminding customers of their contractual committments and fine pring, rather than trying to solve the problems. Their invoicing is full of errors and I've ended up spending hours in phone, trying to sort things out. Promises are not kept, they do not seem to have any system where the employees could record the agreed actions. 

The Swisscom employees have been always friendly and understanding. I've felt their pain and frustration when they've tried really hard and their attempts to give good service keep failing due to the policies, broken processes or tools.

Orange is a subsidiary France Telecom but they're the challenger so they need to try harder.

When it comes to cellphone connection quality in Switzerland, it just plain sucks - and it doesn't matter which operator you're using. Quality is on the same level as in my home country back in the nineties. Of course, the slightly wrinkled earth crust around here sets its challenges, and each village can (and often does) prevent the operators from setting up masts if the council thinks they're ugly and besides, they've been quite happy with their land line service since 1920 thank you very much.

For home broadband, I would recommed asking the local cable TV company. Cable beats ADSL hands down in terms of speed, reliability and price. Cellphone subscription: just buy the cheapest one.