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Global Forums > General > PSA: Don't use IKEA's assembly service at home!
 
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PSA: Don't use IKEA's assembly service at home!

If you buy furniture at IKEA Vernier, you might be tempted to use their assembly service, to save yourself time and sweat. Don't do it.


I have used this service several times when I moved, and only later realized the mistake. IKEA uses underskilled and (probably) underpaid workers which generally do a half-assed job.


My cupboards had handles which were not aligned. The bed had panels mounted the opposite way. The sofa wasn't even stable because one of its foots was mounted in the wrong place. To save time, I realized the IKEA workers didn't even use all the screws and pegs.


But the crappiest job they did was with the bookshelf: the top was mounted in the wrong direction, and since the wooden pegs couldn't obviously match, the workers fixed the top by badly drilling 3 screws on it. This was such a crappy job that I actually took pictures and sent them to IKEA to complain, but never received an answer.    


 


If you aren't really keen in mounting IKEA furniture, you can find someone on the Glocals "Classified" which will do a good job for half the price.

The text you are quoting:

If you buy furniture at IKEA Vernier, you might be tempted to use their assembly service, to save yourself time and sweat. Don't do it.


I have used this service several times when I moved, and only later realized the mistake. IKEA uses underskilled and (probably) underpaid workers which generally do a half-assed job.


My cupboards had handles which were not aligned. The bed had panels mounted the opposite way. The sofa wasn't even stable because one of its foots was mounted in the wrong place. To save time, I realized the IKEA workers didn't even use all the screws and pegs.


But the crappiest job they did was with the bookshelf: the top was mounted in the wrong direction, and since the wooden pegs couldn't obviously match, the workers fixed the top by badly drilling 3 screws on it. This was such a crappy job that I actually took pictures and sent them to IKEA to complain, but never received an answer.    


 


If you aren't really keen in mounting IKEA furniture, you can find someone on the Glocals "Classified" which will do a good job for half the price.


TheOmegaManJul 14, 2019 @ 13:17
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Re: PSA: Don't use IKEA's assembly service at home!
Post 1

Just stumbled upon this post of mine and thought it was worth a rebump, especially in these times of (rightfully) shaming companies that exploit immigrant workers.

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Just stumbled upon this post of mine and thought it was worth a rebump, especially in these times of (rightfully) shaming companies that exploit immigrant workers.


TheOmegaMan, Jan 12, 2022 @ 17:57
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Re: PSA: Don't use IKEA's assembly service at home!
Post 2

It’s a bit a luck of the draw with Ikea. 


 To  be fair, I have had some things put together by them very well, very quickly and the guys very pleasant. They have  breakneck schedules and are local independant tradesmen employed on a pool type basis by Ikea, if I have understood correctly. 


 I had a bad job done which I complained about in person, then sent a letter with photos  by email to an address I was given. 


What followed was a bit long and complicated due to a dispute and I couldn’t find a way to resolve it  for a while ( a few months), so will spare you all that,


 I could have saved myself some  time and trouble though,   because what worked in the end, and what I would immediately do now, if a complaint  for bad work was not attended to correctly,  was to send a letter by  ‘recommandé avec accusé de réception’* to the Customer Service Department with a further complaint and brief outline.


*(for any on here who do not know what this is, you pay extra, (11fr) to have a receipt that you fill in with your address, and send with the registered letter, which has to be signed by the recipient on delivery, and which is  then sent back to you by the post as proof the letter was received). It''s expensive but you are sure that the letter has been received


 I was contacted by someone in just over a week who came to my place, to see what the situation/problem was, and listened to my side of the story .  He was very pleasant.


 The whole thing was resolved within a further10 days. and the furniture was replaced, by 2 other assemblers from Ikea, who did a perfect job .


 

The text you are quoting:

It’s a bit a luck of the draw with Ikea. 


 To  be fair, I have had some things put together by them very well, very quickly and the guys very pleasant. They have  breakneck schedules and are local independant tradesmen employed on a pool type basis by Ikea, if I have understood correctly. 


 I had a bad job done which I complained about in person, then sent a letter with photos  by email to an address I was given. 


What followed was a bit long and complicated due to a dispute and I couldn’t find a way to resolve it  for a while ( a few months), so will spare you all that,


 I could have saved myself some  time and trouble though,   because what worked in the end, and what I would immediately do now, if a complaint  for bad work was not attended to correctly,  was to send a letter by  ‘recommandé avec accusé de réception’* to the Customer Service Department with a further complaint and brief outline.


*(for any on here who do not know what this is, you pay extra, (11fr) to have a receipt that you fill in with your address, and send with the registered letter, which has to be signed by the recipient on delivery, and which is  then sent back to you by the post as proof the letter was received). It''s expensive but you are sure that the letter has been received


 I was contacted by someone in just over a week who came to my place, to see what the situation/problem was, and listened to my side of the story .  He was very pleasant.


 The whole thing was resolved within a further10 days. and the furniture was replaced, by 2 other assemblers from Ikea, who did a perfect job .


 


TogJay, Jan 12, 2022 @ 23:20
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