Hello all. My Easyjet flight was cancelled and, although they offered me a place in another flight the following day, I think I am still entitled to €400 in expenses du to the delay. Obviously, they don't want to pay. Does anyone know what is the appropriate Swiss authority to clarify this matter and eventually file a complaint?
Thanks a lot
Jorge
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Problem with Easyjet
Nov 5, 2009 @ 12:03
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Hello all. My Easyjet flight was cancelled and, although they offered me a place in another flight the following day, I think I am still entitled to €400 in expenses du to the delay. Obviously, they don't want to pay. Does anyone know what is the appropriate Swiss authority to clarify this matter and eventually file a complaint?
Thanks a lot
Jorge
jorge1973Nov 5, 2009 @ 12:03
Thanks a lot
Jorge
jorge1973Nov 5, 2009 @ 12:03
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Re: Problem with Easyjet
Post 1
Nov 5, 2009 @ 12:13
One article (in French) on the subject:
http://www.20min.ch/ro/life/dossier/conseils/story/20606541
The link (address to complain) is shown on this Swiss Admin page:
http://www.bazl.admin.ch/dienstleistungen/passagierrechte/01019/01021/index.html?lang=fr
This page is not available in English.
http://www.20min.ch/ro/life/dossier/conseils/story/20606541
The link (address to complain) is shown on this Swiss Admin page:
http://www.bazl.admin.ch/dienstleistungen/passagierrechte/01019/01021/index.html?lang=fr
This page is not available in English.
The text you are quoting:
One article (in French) on the subject:
http://www.20min.ch/ro/life/dossier/conseils/story/20606541
The link (address to complain) is shown on this Swiss Admin page:
http://www.bazl.admin.ch/dienstleistungen/passagierrechte/01019/01021/index.html?lang=fr
This page is not available in English.
Verbier, Nov 5, 2009 @ 12:13
http://www.20min.ch/ro/life/dossier/conseils/story/20606541
The link (address to complain) is shown on this Swiss Admin page:
http://www.bazl.admin.ch/dienstleistungen/passagierrechte/01019/01021/index.html?lang=fr
This page is not available in English.
Verbier, Nov 5, 2009 @ 12:13
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Re: Problem with Easyjet
Post 2
Nov 5, 2009 @ 12:20
Exactly what I needed!
Thanks a lot!
And wish me luck...
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Re: Problem with Easyjet
Post 3
Nov 5, 2009 @ 12:20
Jorge they will try everything to not refund your funds, & take forever if they do. Pester them everyday, i personally am black listed from flying easy jet for just such a reason. I made them refund my flight, hotel & travel costs because of a cancelled flight from London. It took them almost 3 months to refund all of my money, & then they black listed me, (don't ask) it doesn't really matter as since that incident i refuse to fly lost cost airlines.
Boa Sorte !
Boa Sorte !
The text you are quoting:
Jorge they will try everything to not refund your funds, & take forever if they do. Pester them everyday, i personally am black listed from flying easy jet for just such a reason. I made them refund my flight, hotel & travel costs because of a cancelled flight from London. It took them almost 3 months to refund all of my money, & then they black listed me, (don't ask) it doesn't really matter as since that incident i refuse to fly lost cost airlines.
Boa Sorte !
juzay, Nov 5, 2009 @ 12:20
Boa Sorte !
juzay, Nov 5, 2009 @ 12:20
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Re: Problem with Easyjet
Post 4
Nov 5, 2009 @ 12:33
Obrigado, Juzay
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Re: Problem with Easyjet
Post 5
Nov 5, 2009 @ 12:34
follow how much easyjet sucks on twitter
http://twitter.com/easyjetsucks
i'm pretty sure ryanair was invented to make easyjet look less sucky though
http://twitter.com/easyjetsucks
i'm pretty sure ryanair was invented to make easyjet look less sucky though
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follow how much easyjet sucks on twitter
http://twitter.com/easyjetsucks
i'm pretty sure ryanair was invented to make easyjet look less sucky though
floydmarks, Nov 5, 2009 @ 12:34
http://twitter.com/easyjetsucks
i'm pretty sure ryanair was invented to make easyjet look less sucky though
floydmarks, Nov 5, 2009 @ 12:34
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Re: Problem with Easyjet
Post 6
Nov 5, 2009 @ 13:04
Indeed...
It will be an uphill struggle...
It will be an uphill struggle...
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Re: Problem with Easyjet
Post 7
Nov 5, 2009 @ 14:01
yes I have had the same thing! they cancelled my flight about 2 weeks before and offered me another flight - wow! It meant I had to re-organise my car hire and also losing a day on my hotel. Problem is there isn't another airline company that is near to where my parents live - bummer!
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yes I have had the same thing! they cancelled my flight about 2 weeks before and offered me another flight - wow! It meant I had to re-organise my car hire and also losing a day on my hotel. Problem is there isn't another airline company that is near to where my parents live - bummer!
Mistiwood, Nov 5, 2009 @ 14:01
Mistiwood, Nov 5, 2009 @ 14:01
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Re: Problem with Easyjet
Post 8
Nov 5, 2009 @ 14:12
I knew the flight had been cancelled at the airport...
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I knew the flight had been cancelled at the airport...
jorge1973, Nov 5, 2009 @ 14:12
jorge1973, Nov 5, 2009 @ 14:12
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Re: Problem with Easyjet
Post 9
Nov 5, 2009 @ 14:47
the only thing Easyjet is able to consistently guarantee is that you will be miserable. In fact that seems to be their business, to charge you to make you miserable. That you might actually get to another destination is merely secondary and is really of no importance to them at all.
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the only thing Easyjet is able to consistently guarantee is that you will be miserable. In fact that seems to be their business, to charge you to make you miserable. That you might actually get to another destination is merely secondary and is really of no importance to them at all.
floydmarks, Nov 5, 2009 @ 14:47
floydmarks, Nov 5, 2009 @ 14:47
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Re: Problem with Easyjet
Post 10
Nov 5, 2009 @ 20:54
another Easyjet scam:
If you buy an Easyjet ticket the site will automatically add travel insurance. You can opt to remove this of course, but since Easyjet is such a crap airline some people will choose to keep the insurance thinking it will in some way help them when Easyjet decides to cancel their flight for no real reason other than there are not enough people on it probably. Or maybe they never intended to fly that day anyway, who knows?
The scam part is that if you are not a legal resident of the country which you are flying out from, the insurance is useless. It is only for legal residents of the departure country, yet they try to sell it to everyone. So if you try to apply it you will find that the insurance is as worthless as the tickets you have to nowhere. The only way you can find this out is by clicking on Terms and Conditions and reading the fine print. So what exactly did you buy?
Or you can just watch this girl's video:
If you buy an Easyjet ticket the site will automatically add travel insurance. You can opt to remove this of course, but since Easyjet is such a crap airline some people will choose to keep the insurance thinking it will in some way help them when Easyjet decides to cancel their flight for no real reason other than there are not enough people on it probably. Or maybe they never intended to fly that day anyway, who knows?
The scam part is that if you are not a legal resident of the country which you are flying out from, the insurance is useless. It is only for legal residents of the departure country, yet they try to sell it to everyone. So if you try to apply it you will find that the insurance is as worthless as the tickets you have to nowhere. The only way you can find this out is by clicking on Terms and Conditions and reading the fine print. So what exactly did you buy?
Or you can just watch this girl's video:
The text you are quoting:
another Easyjet scam:
If you buy an Easyjet ticket the site will automatically add travel insurance. You can opt to remove this of course, but since Easyjet is such a crap airline some people will choose to keep the insurance thinking it will in some way help them when Easyjet decides to cancel their flight for no real reason other than there are not enough people on it probably. Or maybe they never intended to fly that day anyway, who knows?
The scam part is that if you are not a legal resident of the country which you are flying out from, the insurance is useless. It is only for legal residents of the departure country, yet they try to sell it to everyone. So if you try to apply it you will find that the insurance is as worthless as the tickets you have to nowhere. The only way you can find this out is by clicking on Terms and Conditions and reading the fine print. So what exactly did you buy?
Or you can just watch this girl's video:
floydmarks, Nov 5, 2009 @ 20:54
If you buy an Easyjet ticket the site will automatically add travel insurance. You can opt to remove this of course, but since Easyjet is such a crap airline some people will choose to keep the insurance thinking it will in some way help them when Easyjet decides to cancel their flight for no real reason other than there are not enough people on it probably. Or maybe they never intended to fly that day anyway, who knows?
The scam part is that if you are not a legal resident of the country which you are flying out from, the insurance is useless. It is only for legal residents of the departure country, yet they try to sell it to everyone. So if you try to apply it you will find that the insurance is as worthless as the tickets you have to nowhere. The only way you can find this out is by clicking on Terms and Conditions and reading the fine print. So what exactly did you buy?
Or you can just watch this girl's video:
floydmarks, Nov 5, 2009 @ 20:54
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Re: Problem with Easyjet
Post 11
Nov 5, 2009 @ 22:27
I emailed them when my flat was more than 5 hours late to complain and was refunded with no problem. I quoted the air passengers' charter!
http://www.caa.co.uk/default.aspx/docs/247/default.aspx?catid=125
http://www.caa.co.uk/default.aspx/docs/247/default.aspx?catid=125
The text you are quoting:
I emailed them when my flat was more than 5 hours late to complain and was refunded with no problem. I quoted the air passengers' charter!
http://www.caa.co.uk/default.aspx/docs/247/default.aspx?catid=125
Treesa, Nov 5, 2009 @ 22:27
http://www.caa.co.uk/default.aspx/docs/247/default.aspx?catid=125
Treesa, Nov 5, 2009 @ 22:27
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Re: Problem with Easyjet
Post 12
Nov 5, 2009 @ 22:42
here's a question....why are they always delayed or cancelled?
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