Hello,

I have been a client with Sunrise for many years for mobile phone/internet.  In January, I added TV to my contract.  After three weeks, the TV froze regularly and we lost wifi.  We called the help line and Sunrise talked us through verifying all connections and determined it was a faulty modem. They sent us a new modem which we received the following day.  Again, after three weeks, we have the same problem of frozen TV and no wifi.  After hours on the phone, I now know the words to the Sunrise song by heart.  Result? Sunrise informs me it is the same problem and they will send me a new modem. However, this time it would take two days but we were promised we would receive the modem by this morning.  As we did not receive it this morning, we spent more time on the phone and were given a number to go and collect the modem at the post office.  The PO informed us this number was the number of the modem despatched last time. Another call to Sunrise and finally the correct number and the PO tells us they will have the package tomorrow. We'll see!  If anyone is still reading this, I'd be grateful for feedback on any negative experiences you may have had with Sunrise and how you solved them!