OK, I have a question for lawyers and such....
It seems that a law just went into effect in Switzerland that ensures all products purchased have a minimum of a 2 year warranty. Great. But, what about products whose manufacturers already provide a *longer* warranty, say 5 years or 10? Does the law *reduce* the manufacturer's warranty to be only 2 years or is the law intended to make sure *all* products have a *minimum* of 2 years?
Here's why I ask....
I fix computers. Often, I replace a client's hard disk because it's defective or because it's full. About 18 months ago, I bought a hard disk for a particular client and a month ago, it failed and needed to be replaced.
I know that most hard disk manufacturers have 2, 3 or longer warranties, so I checked the manufacturer's website, selected the correct region in the world (EMEA) and got the details. Turns out, it's got a 3 year warranty and they way to get service is.....go to the store where you bought it and they'll take care of sending it to the manufacturer.
I got the invoice, went to the store and said "It's broken. I want it replaced as per the manufacturers instructions." and they said "No."
The argument was essentially that "the law *requires* only one year," that the law *reduces* the manufacturers warranty.
This makes *no* sense to me and I may have missed some details, but, please can anyone shed some light on this?
The guy actually told me to contact the manufacturer in France to get it taken care of.
Oh. My. God.
