irish_eyesOct 10, 2008 @ 16:46
I don't know about it being legal or not, but it's THE only way I've only managed to get my 'refund' here in switzerland and in Italy and France. I am not sure if it's about taxes, the fact that they registered the item as 'sold' and issued a ticket... i never really bother to ask, since the credit note i got it's usually valid for 1 year and if for nothing else you can always use it for vouchers to give as presents. Let me know if you have better luck.
Vale
I don't know about it being legal or not, but it's THE only way I've only managed to get my 'refund' here in switzerland and in Italy and France. I am not sure if it's about taxes, the fact that they registered the item as 'sold' and issued a ticket... i never really bother to ask, since the credit note i got it's usually valid for 1 year and if for nothing else you can always use it for vouchers to give as presents. Let me know if you have better luck.
Vale
Hoiling, Oct 10, 2008 @ 18:56
Free, Oct 10, 2008 @ 20:20
It is legal to return non-sale items within a specified time frame. There are only certain items -- lingerie, food, for example-- that are not returnable or reimbursable for reasons of hygiene.
If the boots you bought were not on sale -- and if they were, there should have been a sign posted that stated clearly that no returns, exchanges, or reimbursements possible -- you should be able to get your money back. The usual number of days is 30 but policies vary. Interdiscount, for example, will give you your money back, as will Manor/Placette.
Many stores routinely tell customers they cannot return non-sale items or force customers to accept a store credit or "bons." A couple of years ago I bought a book from Payot. I decided I did not want it and returned it the next day. The salesperson at the counter kept insisting that I accept a store credit, but I refused and asked to speak to the manager. I asked the manager why it was store policy to refuse returns and only to offer "bons." He said it was to keep the store from becoming a lending library!!!
Stores are also obligated to post prices clearly, even items in the window. This policy is not often practiced or enforced in Geneva.
It might also be helpful to post the name of the store on Glocals so that other consumers are made aware of this store's policy....:)
It is legal to return non-sale items within a specified time frame. There are only certain items -- lingerie, food, for example-- that are not returnable or reimbursable for reasons of hygiene.
If the boots you bought were not on sale -- and if they were, there should have been a sign posted that stated clearly that no returns, exchanges, or reimbursements possible -- you should be able to get your money back. The usual number of days is 30 but policies vary. Interdiscount, for example, will give you your money back, as will Manor/Placette.
Many stores routinely tell customers they cannot return non-sale items or force customers to accept a store credit or "bons." A couple of years ago I bought a book from Payot. I decided I did not want it and returned it the next day. The salesperson at the counter kept insisting that I accept a store credit, but I refused and asked to speak to the manager. I asked the manager why it was store policy to refuse returns and only to offer "bons." He said it was to keep the store from becoming a lending library!!!
Stores are also obligated to post prices clearly, even items in the window. This policy is not often practiced or enforced in Geneva.
It might also be helpful to post the name of the store on Glocals so that other consumers are made aware of this store's policy....:)
Translator, Oct 10, 2008 @ 22:28
irish_eyes, Oct 11, 2008 @ 14:20
