Hi all, thought you might have some suggestions for me.
This weekend I flew back from the west coast. I purchased my ticket through a certain airlines website (to be left unnamed for now) and the flight consisted of a flight to the east coast on one airline, and then flight to Geneva on another. I made it, but unfortunately my bags did not. For some reason they did not get put on the second flight (it wasn't a short connection, and I had asked to make sure I wasn't supposed to re check them and was told no) The bags eventually came today and I was obviously thrilled until I opened them... Half of my things had been removed from one of my suitcases (a bunch of new work clothes with tags still on them, jewelry, an empty purse, phone charger, a bottle of lotion???) and they had been replaced with plastic bags!
So my question to you is has anyone had a similar experience and actually received some sort of compensation??? Any hope? I understand I should send a claim to both airlines, but I'm just curious to hear if anyone else has heard of/been in a situation where items were stolen from a suitcase while under the airlines care and has managed to get money/items back.
Thank you!!!!
ps: yes I learned my lessons, 1. Take all tags of clothes before putting them in suitcase
2. Get those TSA approved luggage locks
Global Forums > General > Stuff missing from luggage: Advice???
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Stuff missing from luggage: Advice???
Oct 31, 2007 @ 02:21
The text you are quoting:
Hi all, thought you might have some suggestions for me.
This weekend I flew back from the west coast. I purchased my ticket through a certain airlines website (to be left unnamed for now) and the flight consisted of a flight to the east coast on one airline, and then flight to Geneva on another. I made it, but unfortunately my bags did not. For some reason they did not get put on the second flight (it wasn't a short connection, and I had asked to make sure I wasn't supposed to re check them and was told no) The bags eventually came today and I was obviously thrilled until I opened them... Half of my things had been removed from one of my suitcases (a bunch of new work clothes with tags still on them, jewelry, an empty purse, phone charger, a bottle of lotion???) and they had been replaced with plastic bags!
So my question to you is has anyone had a similar experience and actually received some sort of compensation??? Any hope? I understand I should send a claim to both airlines, but I'm just curious to hear if anyone else has heard of/been in a situation where items were stolen from a suitcase while under the airlines care and has managed to get money/items back.
Thank you!!!!
ps: yes I learned my lessons, 1. Take all tags of clothes before putting them in suitcase
2. Get those TSA approved luggage locks
NisaOct 31, 2007 @ 02:21
This weekend I flew back from the west coast. I purchased my ticket through a certain airlines website (to be left unnamed for now) and the flight consisted of a flight to the east coast on one airline, and then flight to Geneva on another. I made it, but unfortunately my bags did not. For some reason they did not get put on the second flight (it wasn't a short connection, and I had asked to make sure I wasn't supposed to re check them and was told no) The bags eventually came today and I was obviously thrilled until I opened them... Half of my things had been removed from one of my suitcases (a bunch of new work clothes with tags still on them, jewelry, an empty purse, phone charger, a bottle of lotion???) and they had been replaced with plastic bags!
So my question to you is has anyone had a similar experience and actually received some sort of compensation??? Any hope? I understand I should send a claim to both airlines, but I'm just curious to hear if anyone else has heard of/been in a situation where items were stolen from a suitcase while under the airlines care and has managed to get money/items back.
Thank you!!!!
ps: yes I learned my lessons, 1. Take all tags of clothes before putting them in suitcase
2. Get those TSA approved luggage locks
NisaOct 31, 2007 @ 02:21
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Re: Stuff missing from luggage: Advice???
Post 1
Oct 31, 2007 @ 11:05
Very often people don't have a luggage insurance (I assume it's the case for you), but it could be covered if you've the "simple theft" option, that usually much more people have. Then, depending on the company, they may do something (there's always a maximum for such cover, often like 3000chf).
Remy
Remy
The text you are quoting:
Very often people don't have a luggage insurance (I assume it's the case for you), but it could be covered if you've the "simple theft" option, that usually much more people have. Then, depending on the company, they may do something (there's always a maximum for such cover, often like 3000chf).
Remy
RemyS, Oct 31, 2007 @ 11:05
Remy
RemyS, Oct 31, 2007 @ 11:05
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Re: Stuff missing from luggage: Advice???
Post 2
Oct 31, 2007 @ 12:09
But Like you my return journey was with two different airlines, so I had no way of proving when and with which airline my phone was taken, so nobody would except the responsibility. Also I had no way of proving that my phone was in my bag to begin with. I now have a suitcase with a numerical lock so nobody can get into my case without destroying it, and as it is quite expensive it is very solid so it would have to be deliberate.
Good luck, hope you will be able to get some compensation. But you should definately write a letter to both airlines concerned asking them to review their security levels.
Simon
Good luck, hope you will be able to get some compensation. But you should definately write a letter to both airlines concerned asking them to review their security levels.
Simon
The text you are quoting:
But Like you my return journey was with two different airlines, so I had no way of proving when and with which airline my phone was taken, so nobody would except the responsibility. Also I had no way of proving that my phone was in my bag to begin with. I now have a suitcase with a numerical lock so nobody can get into my case without destroying it, and as it is quite expensive it is very solid so it would have to be deliberate.
Good luck, hope you will be able to get some compensation. But you should definately write a letter to both airlines concerned asking them to review their security levels.
Simon
DJ_Symcard, Oct 31, 2007 @ 12:09
Good luck, hope you will be able to get some compensation. But you should definately write a letter to both airlines concerned asking them to review their security levels.
Simon
DJ_Symcard, Oct 31, 2007 @ 12:09
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Re: Stuff missing from luggage: Advice???
Post 3
Oct 31, 2007 @ 20:36
maybe the following helps for claiming items lost in a baggage which should fall under the "loss" category:
Should any of your luggage be lost, delayed, stolen, or damaged, you may be eligible for some kind of compensation from either the airline or from the TSA. For example, on U.S. domestic flights, there is a $2,800 compensation limit per bag that is lost by the airline. Updated compensation limits and related information about lost and damaged baggage is available from the DOT's Aviation Consumer Protection Division at http://airconsumer.ost.dot.gov. Compensation for domestic flights in other countries will depend on the laws and the civil aviation regulations in that country.
On international flights, compensation limits are set by the Montreal Convention, an international agreement that has been signed by the U.S., Canada, and many other countries. Compensation varies as the value of world currencies change, and in February 2006 baggage related compensation was limited to a maximum of about $1,400 (USD) or 1,200 euros per passenger. This limit is associated with baggage that is destroyed as well as baggage that has been lost or damaged, or where the return of baggage has been delayed.
The Montreal Convention sets out airlines liabilities for passengers and their baggage. It applies to international travel only. But many countries have similar legislation for domestic travel. And it applies for any journey within the EU (including domestic journeys within a single Member State), because its provisions have been replicated in EU legislation.
The Montreal Convention covers liability for:
-death or injury to passengers
-delay, and
-baggage (loss, damage or delay).
The two-year deadline also applies to bringing action for claims for delay or for baggage problems. But, in practice, these claims are less likely to result in court action, not least because the Convention places limits on airlines liability in these areas. The limit for claims for delay is 4,150 Special Drawing Rights per passenger, and for baggage it is 1,000 Special Drawing Rights per passenger.
When you report a baggage problem at the airport, the airline or agent (there will not be separate service desks for every airline) should make out a Property Irregularity Report (PIR) and give you a copy. Your airline will want to see the PIR when making a claim. But it is not a legal requirement to have a PIR and an airline should not simply dismiss your claim without one.
The PIR does not itself constitute a formal claim. You will need to write to the airline, within certain time limits (see below), enclosing a copy of the PIR.
Time limits
----------
The Montreal Convention states that claims should be made to an airline in writing within specified time limits. The time limits are:
damaged baggage - seven days from the receipt of the bags
delayed baggage - twenty-one days from delivery
lost baggage - no time limit specified in the Convention (but make the complaint as soon as possible after the bag has been missing for twenty-one days - or after the airline has declared the bag lost if sooner).
It will probably be a long process but it may be worth the effort if the amount is substantial.
And for some bedtime reading .. the full text of Montreal Convention:
http://www.opsi.gov.uk/si/si2002/20020263.htm
Good luck Nisa!
Should any of your luggage be lost, delayed, stolen, or damaged, you may be eligible for some kind of compensation from either the airline or from the TSA. For example, on U.S. domestic flights, there is a $2,800 compensation limit per bag that is lost by the airline. Updated compensation limits and related information about lost and damaged baggage is available from the DOT's Aviation Consumer Protection Division at http://airconsumer.ost.dot.gov. Compensation for domestic flights in other countries will depend on the laws and the civil aviation regulations in that country.
On international flights, compensation limits are set by the Montreal Convention, an international agreement that has been signed by the U.S., Canada, and many other countries. Compensation varies as the value of world currencies change, and in February 2006 baggage related compensation was limited to a maximum of about $1,400 (USD) or 1,200 euros per passenger. This limit is associated with baggage that is destroyed as well as baggage that has been lost or damaged, or where the return of baggage has been delayed.
The Montreal Convention sets out airlines liabilities for passengers and their baggage. It applies to international travel only. But many countries have similar legislation for domestic travel. And it applies for any journey within the EU (including domestic journeys within a single Member State), because its provisions have been replicated in EU legislation.
The Montreal Convention covers liability for:
-death or injury to passengers
-delay, and
-baggage (loss, damage or delay).
The two-year deadline also applies to bringing action for claims for delay or for baggage problems. But, in practice, these claims are less likely to result in court action, not least because the Convention places limits on airlines liability in these areas. The limit for claims for delay is 4,150 Special Drawing Rights per passenger, and for baggage it is 1,000 Special Drawing Rights per passenger.
When you report a baggage problem at the airport, the airline or agent (there will not be separate service desks for every airline) should make out a Property Irregularity Report (PIR) and give you a copy. Your airline will want to see the PIR when making a claim. But it is not a legal requirement to have a PIR and an airline should not simply dismiss your claim without one.
The PIR does not itself constitute a formal claim. You will need to write to the airline, within certain time limits (see below), enclosing a copy of the PIR.
Time limits
----------
The Montreal Convention states that claims should be made to an airline in writing within specified time limits. The time limits are:
damaged baggage - seven days from the receipt of the bags
delayed baggage - twenty-one days from delivery
lost baggage - no time limit specified in the Convention (but make the complaint as soon as possible after the bag has been missing for twenty-one days - or after the airline has declared the bag lost if sooner).
It will probably be a long process but it may be worth the effort if the amount is substantial.
And for some bedtime reading .. the full text of Montreal Convention:
http://www.opsi.gov.uk/si/si2002/20020263.htm
Good luck Nisa!
The text you are quoting:
maybe the following helps for claiming items lost in a baggage which should fall under the "loss" category:
Should any of your luggage be lost, delayed, stolen, or damaged, you may be eligible for some kind of compensation from either the airline or from the TSA. For example, on U.S. domestic flights, there is a $2,800 compensation limit per bag that is lost by the airline. Updated compensation limits and related information about lost and damaged baggage is available from the DOT's Aviation Consumer Protection Division at http://airconsumer.ost.dot.gov. Compensation for domestic flights in other countries will depend on the laws and the civil aviation regulations in that country.
On international flights, compensation limits are set by the Montreal Convention, an international agreement that has been signed by the U.S., Canada, and many other countries. Compensation varies as the value of world currencies change, and in February 2006 baggage related compensation was limited to a maximum of about $1,400 (USD) or 1,200 euros per passenger. This limit is associated with baggage that is destroyed as well as baggage that has been lost or damaged, or where the return of baggage has been delayed.
The Montreal Convention sets out airlines liabilities for passengers and their baggage. It applies to international travel only. But many countries have similar legislation for domestic travel. And it applies for any journey within the EU (including domestic journeys within a single Member State), because its provisions have been replicated in EU legislation.
The Montreal Convention covers liability for:
-death or injury to passengers
-delay, and
-baggage (loss, damage or delay).
The two-year deadline also applies to bringing action for claims for delay or for baggage problems. But, in practice, these claims are less likely to result in court action, not least because the Convention places limits on airlines liability in these areas. The limit for claims for delay is 4,150 Special Drawing Rights per passenger, and for baggage it is 1,000 Special Drawing Rights per passenger.
When you report a baggage problem at the airport, the airline or agent (there will not be separate service desks for every airline) should make out a Property Irregularity Report (PIR) and give you a copy. Your airline will want to see the PIR when making a claim. But it is not a legal requirement to have a PIR and an airline should not simply dismiss your claim without one.
The PIR does not itself constitute a formal claim. You will need to write to the airline, within certain time limits (see below), enclosing a copy of the PIR.
Time limits
----------
The Montreal Convention states that claims should be made to an airline in writing within specified time limits. The time limits are:
damaged baggage - seven days from the receipt of the bags
delayed baggage - twenty-one days from delivery
lost baggage - no time limit specified in the Convention (but make the complaint as soon as possible after the bag has been missing for twenty-one days - or after the airline has declared the bag lost if sooner).
It will probably be a long process but it may be worth the effort if the amount is substantial.
And for some bedtime reading .. the full text of Montreal Convention:
http://www.opsi.gov.uk/si/si2002/20020263.htm
Good luck Nisa!
Novecento, Oct 31, 2007 @ 20:36
Should any of your luggage be lost, delayed, stolen, or damaged, you may be eligible for some kind of compensation from either the airline or from the TSA. For example, on U.S. domestic flights, there is a $2,800 compensation limit per bag that is lost by the airline. Updated compensation limits and related information about lost and damaged baggage is available from the DOT's Aviation Consumer Protection Division at http://airconsumer.ost.dot.gov. Compensation for domestic flights in other countries will depend on the laws and the civil aviation regulations in that country.
On international flights, compensation limits are set by the Montreal Convention, an international agreement that has been signed by the U.S., Canada, and many other countries. Compensation varies as the value of world currencies change, and in February 2006 baggage related compensation was limited to a maximum of about $1,400 (USD) or 1,200 euros per passenger. This limit is associated with baggage that is destroyed as well as baggage that has been lost or damaged, or where the return of baggage has been delayed.
The Montreal Convention sets out airlines liabilities for passengers and their baggage. It applies to international travel only. But many countries have similar legislation for domestic travel. And it applies for any journey within the EU (including domestic journeys within a single Member State), because its provisions have been replicated in EU legislation.
The Montreal Convention covers liability for:
-death or injury to passengers
-delay, and
-baggage (loss, damage or delay).
The two-year deadline also applies to bringing action for claims for delay or for baggage problems. But, in practice, these claims are less likely to result in court action, not least because the Convention places limits on airlines liability in these areas. The limit for claims for delay is 4,150 Special Drawing Rights per passenger, and for baggage it is 1,000 Special Drawing Rights per passenger.
When you report a baggage problem at the airport, the airline or agent (there will not be separate service desks for every airline) should make out a Property Irregularity Report (PIR) and give you a copy. Your airline will want to see the PIR when making a claim. But it is not a legal requirement to have a PIR and an airline should not simply dismiss your claim without one.
The PIR does not itself constitute a formal claim. You will need to write to the airline, within certain time limits (see below), enclosing a copy of the PIR.
Time limits
----------
The Montreal Convention states that claims should be made to an airline in writing within specified time limits. The time limits are:
damaged baggage - seven days from the receipt of the bags
delayed baggage - twenty-one days from delivery
lost baggage - no time limit specified in the Convention (but make the complaint as soon as possible after the bag has been missing for twenty-one days - or after the airline has declared the bag lost if sooner).
It will probably be a long process but it may be worth the effort if the amount is substantial.
And for some bedtime reading .. the full text of Montreal Convention:
http://www.opsi.gov.uk/si/si2002/20020263.htm
Good luck Nisa!
Novecento, Oct 31, 2007 @ 20:36
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Re: Stuff missing from luggage: Advice???
Post 4
Nov 1, 2007 @ 10:06
Today's Tribune de Geneve relates (p. 21) that eleven employees of the bagage handling company Jet Aviation have been arrested. They had stolen items, notably cell phones, from the luggages they had to load on the planes.
Check your locks before checking in!
Check your locks before checking in!
The text you are quoting:
Today's Tribune de Geneve relates (p. 21) that eleven employees of the bagage handling company Jet Aviation have been arrested. They had stolen items, notably cell phones, from the luggages they had to load on the planes.
Check your locks before checking in!
Bustan_A, Nov 1, 2007 @ 10:06
Check your locks before checking in!
Bustan_A, Nov 1, 2007 @ 10:06
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