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This *CAN'T* be true....can it?

Mar 6, 2010 @ 21:46

My wife lives in Ferney, France. Home phone number is Orange.

Today, I called her several times, last time at around 18.00. An hour later, I was there and she said that internet didn't work. Quickly saw that the phone line was actually down. So, looked up how to contact them on a previous invoice or whatever.

YOU CAN ONLY CALL THEM FROM A WORKING ORANGE NUMBER. If you're line is down, THERE IS NO WAY TO CALL THEM from another, non-Orange line.

I called their Mobile Support line and they confirmed...there is no way to call them. "Go to a neighbor." But, our neighbor doesn't have Orange. Oh, well, then you have to call from a phone booth.

This is un-frigging-believable! Do they really have their head so far up their ... ? they must to have a "Service Client" like that.

The text you are quoting:

My wife lives in Ferney, France. Home phone number is Orange.

YOU CAN ONLY CALL THEM FROM A WORKING ORANGE NUMBER. If you're line is down, THERE IS NO WAY TO CALL THEM from another, non-Orange line.

I called their Mobile Support line and they confirmed...there is no way to call them. "Go to a neighbor." But, our neighbor doesn't have Orange. Oh, well, then you have to call from a phone booth.

This is un-frigging-believable! Do they really have their head so far up their ... ? they must to have a "Service Client" like that.

ZonkerMar 6, 2010 @ 21:46

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Re: This *CAN'T* be true....can it?

Post 1

Mar 7, 2010 @ 12:02

Same here. Had a problem with my Orange line back home. from some reason I was only able to dial, but not receive calls. Anyone who called me was getting a "wrong number" message.

So I called Orange tech-support, and they said it's a known problem, caused by something the collides with the internet line - I don't really care, just fix it!

So the guy on the tech support tells me - "ok, in order to identify you, I'll need you to hang up and I'll call you to the problematic number, see if it is really you that answer".

OK, I take a deep breath before I answer - "But the problem WITH THE PROBLEMATIC LINE IS THAT I DONT GET ANY INCOMING CALLS!".

*a slight pause* and then I hear from the other side - "then I'm afraid we have a problem..."

I had to a few hours until the manager agreed to send a technician to my home, becuause they couldn't call me to verify it was really me...

The text you are quoting:

Same here. Had a problem with my Orange line back home. from some reason I was only able to dial, but not receive calls. Anyone who called me was getting a "wrong number" message.

So I called Orange tech-support, and they said it's a known problem, caused by something the collides with the internet line - I don't really care, just fix it!

So the guy on the tech support tells me - "ok, in order to identify you, I'll need you to hang up and I'll call you to the problematic number, see if it is really you that answer".

OK, I take a deep breath before I answer - "But the problem WITH THE PROBLEMATIC LINE IS THAT I DONT GET ANY INCOMING CALLS!".

*a slight pause* and then I hear from the other side - "then I'm afraid we have a problem..."

I had to a few hours until the manager agreed to send a technician to my home, becuause they couldn't call me to verify it was really me...

Yaron Ofek, Mar 7, 2010 @ 12:02

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Re: This *CAN'T* be true....can it?

Post 2

Mar 7, 2010 @ 13:23

I had the exact same issue with Naef. Awful.

Try the numbers on this page:

http://www.orange.com/en_EN/tools/contact/index.jsp

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I had the exact same issue with Naef. Awful.

Try the numbers on this page:

http://www.orange.com/en_EN/tools/contact/index.jsp

rossdonovan, Mar 7, 2010 @ 13:23

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Re: This *CAN'T* be true....can it?

Post 3

Mar 8, 2010 @ 23:08

Welcome to France the only thing worse then their administration is their airports, I've heard tales of people going into Charles de gaule airport and never coming out!

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Welcome to France the only thing worse then their administration is their airports, I've heard tales of people going into Charles de gaule airport and never coming out!

DJ_Symcard, Mar 8, 2010 @ 23:08

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Post 4

Mar 9, 2010 @ 10:44

I always said: stay away from Orange, they simply are a cheap service, and you get what you pay for. And Nir, I really think you should stop promoting them.

That said Zonker, I would try to find/reconstruct the Customer Services' manager's email and send him a mail directly, asking that your case be dealt with immediately and profesionally. It worked for me with Cablecom, another troublesome provider.

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I always said: stay away from Orange, they simply are a cheap service, and you get what you pay for. And Nir, I really think you should stop promoting them.

Patrick, Mar 9, 2010 @ 10:44

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Re: This *CAN'T* be true....can it?

Post 5

Mar 9, 2010 @ 12:23

So whats'the solution then? I need to subscribe to someone for internet/broadband in France-who do I go to?

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So whats'the solution then? I need to subscribe to someone for internet/broadband in France-who do I go to?

Karen Ingram, Mar 9, 2010 @ 12:23

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