Hi Catherine,

Do you have an Iphone ? as with Iphone you can share you gsm data, with Ipad or PC, using wifi

We fix PC's ar home for a living and our experience would support Catherine's views not only with Orange but worse with Sunrise and Cablecom,

They'll take  ages to supply you with a modem,charge you for often poor customer service in bad English- if at all- and wlll take you to court or theaten disconnection if your bill is delayed by a week-easily done if you travel a lot for business,

While you'll pay premium rates for Swisscom it's a false economy to go for a 'cheaper' deal bearing in mind how important  good comms. are today.

And, if you know how ,you can get  a 3 months' renewal loyalty bonus or a significant discount to published rates on a smart phone( Details only given by phone( 077 207 0631)

cheers

Malcolm

[email protected]

PS. one old lady client gave her mother's maiden name.EASTCOTE to Orange as a password- when I tried to connect her internet Orange had change d thi seemingly irrevocably to EATC##K. she was not amused!

I would recommend to try again with Orange. I have my iPad with an Orange sim card and it works fine. I did have similar problems with them initially, too.

The underlying reason is the shortage of qualified labour. Any idiot with a pulse gets hired. 

In your case the problem seems to that Orange has activated a limited 1 GB per month service when you thought you had bought an unlimited service. Orange also has a self service portal where you can change the subscription yourself. You should also walk into a different shop. 

Btw, I have Swisscom 3G from work. My private Orange 3G is clearly faster and provides better coverage. 

Catherine,

Thanks for sharing that experience. Doesn't sound good at all!

I also use Orange for my wireless internet (for the past 3 years), with 0 probs. 

I havn't tried Internet Everywhere tho (the mobile internet stick) - but heard that technology doesn't work too well for any provider.

Nir

Thanks - When I could see online (by connecting from work), the details of my contract were for 5Gb. This was also what the "service" people told me. But in the past 16 days, I STILL have not gotten a response from Orange. And MobileZone - to whom I sent the USB back by registered mail - is demanding the actual packing box back in order to cancel the subscription (or even make the call).

I'm pretty certain there's no way on earth I'd go with a company that can't even call me back or fix a problem in over 2 weeks.

I totally agree, Orange are very bad in general. I've had and still have really bad problems with my Orange Wireless Internet, both at home and on my phone. When I have contacted Orange about this they just claim that "they can't find anything wrong anywhere", very frustrating and annoying when you have to disconnect and reconnect the wireless every five minutes. I think there is something wrong with the Orange network in general. So, don't go for Orange!

I also had the Orange Internet service for about a year and the service was abysmal in 9 case out of 10. I spent a lot of time with the so called 'Customer Service' department asking why my connection was down. Not only were they very rude but often spoke very bad English and had no idea what they were talking about. I have now switched to Swisscom which although more expensive are much more professional and I never have a problem with the connection. 

Someone I know was just pointing out a discrepancy re the Oranged products at the Orange shop and because he knew what he was talking about and refused to back down whilst remaining polite, they actually called the police! He is a lawyer and took the matter further so Orange wrote a grovelling letter and he ended up getting free phone and internet connection for 2 years. Writing a strong letter and mentioning legal action seems to have a magical effect here in Switzerland!

I just want to point out that Orange Switzerland is not owned by Orange, it was sold to an investor after the Swiss Government blocked Orange from buying Sunrise to protect SwissCom.

Orange in other places is exceptional and unfortunately in Switzerland, is not.

Use Customer Care to get assistance. The retail stores are individually owned and operated and you are sure to have different experiences. Customer Care will be your best route to service.

Bon Courage!

Normally it has nothing to do wiht which one is faster or not if your comparing your 3g vs work. because each location has different connection distances and also how many are already using the same connector box. All over the city, each carrier has the fixed line susually to a connector/local terminal, vs 3g searches for the 3g terminals to triangulate to get your portables, so again depends on how close and how many are using up the bandwidth.

Anyone can complain or get upset about one or the other providers. I think if you change, you will just find the other service will have same or other problems.

I use Swisscom and Sunrise for different line, mobile phones, routers and i find all ok.

Orange and MobileZone customer care were DREADFUL. They couldn't solve the issues, didn't call back when they said they would, and "lost" all reference to my service requests and service calls. 

You're completely right that customer service matters. That's why I would never use Orange in Switzerland. I had to bring in the Ombudsman with my detailed records (including phone records on my Swisscom work phone, which I needed when Orange service failed for 2 weeks) in order to make them take any action... only took three months to get his final ruling.