I purchased a Popcorn Hour A210 about 18 months ago from 1000ordi, and had some problems so it went back and was replaced....twice! I was advised that the Popcorn Hour C200, which was more expensive, was a more reliable unit & to upgrade to it. I did and received it on 3rd May 2011, it's been great and we've had no problems until last week.

On Monday of last week, 28th May, so just over one year later, the popcorn hour went pop & lost all power. I've spoken to 1000ordi who say their supplier won't listen, so they won't try as its just out of its warranty and that I have to pay 120CHF for them to diagnose the problem & then pay for the repair.

I can't believe that a device costing around 400 CHF can go bang & there is no come back at all for the consumer when it is so close to the years warranty. If it was 18 months plus I could completely understand. Has anyone had any similar experiences? Is there anything I can do?

In the UK there would be all sorts of consumer laws that would protect the user and maybe the customer service would just be sufficient to help out.

Thanks

Nick