Hi all,

After settling into Switzerland it seems like some businesses have an interesting way of operating. We were looking at a property and close to selecting it as our long term rental, but once they provided a contract for the property, the terms changed (significant additional monthly fees which were not communicated upon specific question when viewing the property) and as such we did not proceed as the property was 15% higher. However, the real estate agent is now serving us with a bill for 215 francs for not going ahead. 

This seems like a bit of a ruse to me as they said the property was xK per month, but when we got to the 'point of no return' the price went up so we were supposedly subject to a fee. 

I also requested (in writing) notice ahead of any allocation of this property, as we had other applications on another property. This also was not provided. 

Does anyone have advice on how to handle this dispute? if they do not back down are people aware of consumer rights?

Thanks in advance