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Global Forums > General > update or restore iPhone failed any advice ?!!
 
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update or restore iPhone failed any advice ?!!

When  trying to update or restore  iPhone, ,  with iTunes, the update and restore process failed, and there was an  an alert error message in iTunes unable to restore, 


and unbale to get back the home screen on the iphone


any advice ????!!

The text you are quoting:

When  trying to update or restore  iPhone, ,  with iTunes, the update and restore process failed, and there was an  an alert error message in iTunes unable to restore, 


and unbale to get back the home screen on the iphone


any advice ????!!


busstopAug 6, 2011 @ 19:28
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Re: update or restore iPhone failed any advice ?!!
Post 1

have you tried the reset? hold down at the same time, the "home" button ( the large one on the bottom of the front face ) and the on/off button ( on the top right ) for about 30 seconds or longer, until you see the famous silver apple logo on the screen. after that, press the "on" button again as normal.

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have you tried the reset? hold down at the same time, the "home" button ( the large one on the bottom of the front face ) and the on/off button ( on the top right ) for about 30 seconds or longer, until you see the famous silver apple logo on the screen. after that, press the "on" button again as normal.


epicure, Aug 6, 2011 @ 21:01
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Re: update or restore iPhone failed any advice ?!!
Post 2

done that but still the same

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done that but still the same


busstop, Aug 6, 2011 @ 22:12
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Re: update or restore iPhone failed any advice ?!!
Post 3

@busstop it's hard to diagnose remotely, but i'm sure I can help you out.


Is this a fully legit iPhone or was it jailbroken or unlocked previously? What model?

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@busstop it's hard to diagnose remotely, but i'm sure I can help you out.


Is this a fully legit iPhone or was it jailbroken or unlocked previously? What model?


Zonker, Aug 7, 2011 @ 10:21
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Re: update or restore iPhone failed any advice ?!!
Post 4

great, you are the man ;),  its a 3G that was unblocked before,  so any advice?

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great, you are the man ;),  its a 3G that was unblocked before,  so any advice?


busstop, Aug 7, 2011 @ 15:44
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Re: update or restore iPhone failed any advice ?!!
Post 5

@busstop it's hard to diagnose remotely, but i'm sure I can help you out.

Is this a fully legit iPhone or was it jailbroken or unlocked previously? What model?


Aug 7, 11 10:21

great, you are the man ;),  its a 3G that was unblocked before,  so any advice?


 

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great, you are the man ;),  its a 3G that was unblocked before,  so any advice?


 


busstop, Aug 7, 2011 @ 15:44
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Re: update or restore iPhone failed any advice ?!!
Post 6

Your best bet is to do a restore while the phone is in "recovery mode". 


Follow the steps on this page precisely and then try to do a restore before.


http://www.iclarified.com/entry/index.php?enid=367


If it still doesn't work you may need to schedule a visit with the geniuses down by the Rive side.

The text you are quoting:

Your best bet is to do a restore while the phone is in "recovery mode". 


Follow the steps on this page precisely and then try to do a restore before.


http://www.iclarified.com/entry/index.php?enid=367


If it still doesn't work you may need to schedule a visit with the geniuses down by the Rive side.


Leon J, Aug 7, 2011 @ 17:44
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Re: update or restore iPhone failed any advice ?!!
Post 7

I had a similar problem with my I phone. I found that by plugging it into a different usb port on my pc, then it worked.

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I had a similar problem with my I phone. I found that by plugging it into a different usb port on my pc, then it worked.


Karl N, Aug 7, 2011 @ 18:35
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Re: update or restore iPhone failed any advice ?!!
Post 8

@karl that's messed up. and clearly something wrong with the computer, not the device.


 

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@karl that's messed up. and clearly something wrong with the computer, not the device.


 


Zonker, Aug 7, 2011 @ 18:43
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Re: update or restore iPhone failed any advice ?!!
Post 9

well its what happened. .. i plugged it into a usb port on the front of the pc, i got the same message as busstop. When i looked on the iphone help desk, it suggested to change the port.. then it worked.

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well its what happened. .. i plugged it into a usb port on the front of the pc, i got the same message as busstop. When i looked on the iphone help desk, it suggested to change the port.. then it worked.


Karl N, Aug 7, 2011 @ 18:47
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