Hello everyone!

I wonder if anybody can tell me if and how I can get my money and bank account back. 

I had a bank account with Credit Swiss. I took out most of the deposit to make a major purchase so I did not have much money left before my card -- actually my whole bag was stolen by a goup of theives near the train station. I reported this to the Train Station Police Office. When I went to Credit Swiss, they told me I had to pay 40 Francs to get a new card. I did not want to spend the money and thought I would wait till they have a promotion and I would get a new package, etc. This had been a free account, so I did not think much. Later on, I did go to Credit Swiss branch at Palexert, and inquired about their promotion. Instead of helping me at the office, I received information thru. mail. This made things more difficult as I do not know much French and I suffered from various health problems, so did not follow up. Another reason was their promotion was probably over, and I received different offer so I was not impressed. My health has improved. I Recently made a visit to the local branch, the person at the a desk in the hall way told me the bank had closed my account. They started to charge a monthly fee so all my money in my account went to pay their account maintenance fee. I never received mail from them. I have 2 neighbors whose last names are the same like mine, and even their first name initials are the same as mine. The postal workers often got our mail mixed up. I have put mail in their mailbox. I have also complained to the post office manager. Credit Swiss man at the hall desk told me that they called me at my office number September 2015. I was on sick leave then and not working. I asked him, "We are required to notify anything by registered mail in Switzerland, why your bank could not send me a registered mail?" He said he could not help me at his job. I thought I was a crime victim, but I got hurt more after the theft. One thief got my attention, while another person grabbed my bag from front of my car. My new camera, mobile and a lot of cash were in the bag. When I saw the theives used my mobile to make international calls and even one Geneva mobile phone number, I went back to the police station and gave them a copy of phone numbers,  but the tall policeman told me they would not do anything "unless it's murder". Thank you very much if you can provide any advice. Warm regards!