Is it just me or is the Swiss (romand) customer service getting worse?i always thought the paris one was the ultimate experience, but this really starts getting close. Too close. I have way too many examples not worth disclosing here, but just wanted to check if I'm the only one thinking this way.
Thanks
Risto
Is it just me or is the Swiss (romand) customer service getting worse?i always thought the paris one was the ultimate experience, but this really starts getting close. Too close. I have way too many examples not worth disclosing here, but just wanted to check if I'm the only one thinking this way.
Thanks
Risto
Hello
lot of parisiens moved to Geneva, may be that s why ;)
Bizzarely, I enjoyed the most amazing customer service in Paris...it's almost like the city knows it had a less than stellar reputation (to put it midly), and was purposefully trying to show everyone that they were all wrong!
In my short time in Geneva, I've accumulated enough bad customer service stories to, well...let's just a LOT. So no, you're not alone!
Bizzarely, I enjoyed the most amazing customer service in Paris...it's almost like the city knows it had a less than stellar reputation (to put it midly), and was purposefully trying to show everyone that they were all wrong!
In my short time in Geneva, I've accumulated enough bad customer service stories to, well...let's just a LOT. So no, you're not alone!
Yesterday I had my hair cut and it was one of the best customer service experience I ever had. Went to Rectiligne which is located in Rue de Lausanne and the one who did my hair happens to be a French lady from Paris. She did a very good job in knowing what the client exactly wants at the same time she is very open in suggesting what she thinks would nice for your hair. Takes her time to do her job even though I used a voucher. Overall, it was a highly satisfactory experience and I took quite a lot of their calling cards to recommend the salon to my friends. I am one happy customer.
Might as well put this in business reviews in Geneva area. :)
Yesterday I had my hair cut and it was one of the best customer service experience I ever had. Went to Rectiligne which is located in Rue de Lausanne and the one who did my hair happens to be a French lady from Paris. She did a very good job in knowing what the client exactly wants at the same time she is very open in suggesting what she thinks would nice for your hair. Takes her time to do her job even though I used a voucher. Overall, it was a highly satisfactory experience and I took quite a lot of their calling cards to recommend the salon to my friends. I am one happy customer.
Might as well put this in business reviews in Geneva area. :)
Customer service is a lot better in the german speaking side of Switzerland. Geneva is a border city with a huge proportion of mainly low-class immigrants from France, southern Europe and the Balkans. The difference is noticeable just 60km away (Lausanne) where people generally already behave differently (and dare I say better?).
I've travelled all over the world, and no other place has worse customer service than Geneva.
Customer service is a lot better in the german speaking side of Switzerland. Geneva is a border city with a huge proportion of mainly low-class immigrants from France, southern Europe and the Balkans. The difference is noticeable just 60km away (Lausanne) where people generally already behave differently (and dare I say better?).
I've travelled all over the world, and no other place has worse customer service than Geneva.
Good evening everyone. 
Customer service...Let's don't ignore the fact that in Switzerland majority of people here hadly smile as in their nature. Sometimes the employer is constantly yelled at, not well paid in appreciation of their hard work and respected, taken adventage of due to their personal situation etc...
That affect the customer service also... it's hard to cope with all this and still give good customer service at thesame time.
Is rarely you see a smiling face with all that thoughts in their heads, except the person has a positive spirit and a smiling freak like me.
Lets put ourselves in their shoes for a moment... And try to smile at them to get a smile back. If we need their service. :)
Good evening everyone.
Customer service...Let's don't ignore the fact that in Switzerland majority of people here hadly smile as in their nature. Sometimes the employer is constantly yelled at, not well paid in appreciation of their hard work and respected, taken adventage of due to their personal situation etc...
That affect the customer service also... it's hard to cope with all this and still give good customer service at thesame time.
Is rarely you see a smiling face with all that thoughts in their heads, except the person has a positive spirit and a smiling freak like me.
Lets put ourselves in their shoes for a moment... And try to smile at them to get a smile back. If we need their service. :)
