I am new in Geneva and had very bad experience with the cashiers of some supermarkets (Lidl, Coop) in here.
I experienced twice that the cashiers returned me short of my change. Each time 1 or 2 CHF. I always checked the receipt even though it's a long quene behind me and sometimes it makes me feel like I am under the pessure of paying quickly so that others can start their turn. For that two time experience, I was able to get back my change.
However, today I lost around 19 CHF at Coop in Gare Cornavin because of a stupid mistake and definitely I have to share my story so that others don't make the same mistake as me. I was in the quene at around 1 or 2pm today (Tues 15 May), and the renting agency called me on the phone. I took the phone and was distracted by the agency due to a negotiation about my moving in a new apartment. At that time, it's my turn to pay for a simple box of juice (costs 1.04 CHF). I was with the phone, and the agency kept talking a lot on the phone so all I remembered is I gave the cashier 20 CHF and got back to the negotiation with the agency immediately. As it's quite tension with the negotiation, I forgot to get my change and receipt for the box of juice. I just opened my bag and put the box of juice in, looked at the cashier while still talking on the phone. The cashier, he didn't say a damn thing about my change, and contined to proceed for the next customer.
I didn't realize the whole thing until I was on the bus and checked my wallet again. I feel very disappointed about this experience and wonder if the store is equipped with a camera which I can request to check the record? Or is there any way I can report this problem so that at least it can contribute to discontinuing those acts of dishonesty?