In my opinion u r at fault. U were careless. Also cashier may not be dishonest. Don't be judgemental. U can go and talk the cashier. If cash is more at the end of the day, he can give u back whatsoever balance. Worth a try.

First of all, you should always check your change and the till receipt before you leave a store and if you have any doubt go the Customer Service (“Service clientèle”) counter straight away.

Cashiers have to hand over their till boxes and the automatically recorded till receipts at the end of each shift.  Their name and employee number are also recorded.

Most of them are not only honest, they are anxious to keep their jobs which are in ever-decreasing supply.  However, mistakes can always happen so it’s worth having a till receipt checked even if you can’t do so straight away.

That said, it is also imprudent – not to say discourteous – to use your phone or even talk to someone standing nearby during a financial transaction.  It conveys the impression that the matter, and the cashier, are of little consequence to you.

All the best, R.

I agree with Sam and Ritchie. And let me add one other possibility: if you were so distracted, can you be sure that the cashier did not put the change on the counter and you, who were too busy on the phone, failed to pick it up? In which case, someone else could have picked it up or the cashier could have taken it, put it aside and saved it for you.

You are making a lot of assumptions here, when you were in fact being careless and discorteous with the cashier and the other customers.

Good luck.

You know she won't gain those money right? So she is not trying to be disohonest and steal from you.

I even had the opposite, they were giving me too much money back, and as I also always count as well, knowing that people can make mistakes, I just gave them back.

I find that the coins often look similiar, so easily mistake a 10centimens wiht 50centimes, or a 20 centimes versus 1 francs.

Several times I get it both ways. I get too much change and because I check I give it back. And the cashiers are glad I was honest. Then the other way I was shorted, and I find out after another customer is being helped, I always show what I got in return and 100% I get the amount correctly adjusted. It happens, it human, and they do a repetative job. I also certain they never steal and they would not dare due to the consequence. As they would get fired and potentially loose unemployment benefit, and futher have a bad reference, its not worth it for 20- 

I take offence to such open ended accusation. Swiss and others in Geneva are very honest in stores, and they will almay correct any errors. 

Finally I think there are many bigger and important things to be concerned with, about life and work and family, so get over it, sooner is best for you.

Thank you so much for this Lexa K.

Well posted. 

What a pity the TPG can’t post something similar in all their vehicles.