Forums in Geneva > Geneva > Nerver travel with OUIBus (ex IDBus)
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Nerver travel with OUIBus (ex IDBus)
Sep 22, 2016 @ 16:29
We were supposed spend a weekend with my girlfriend in Paris. OUIBUS was not there at the schedule time. They left us waiting at night without a shelter or even a place to seat. It started raining, waited 5+ hours and bus never arrived, so we couldn't travel to Paris.
I spent 170EUR in tickets. Customer Service replied only after 5 days with a voucher for 19EUR!
I would like to ask people if this what you would expect
what can I do? Any advice?
https://www.facebook.com/photo.php?fbid=10211020435089356&set=o.493039574192362&type=3&theater
The text you are quoting:
We were supposed spend a weekend with my girlfriend in Paris. OUIBUS was not there at the schedule time. They left us waiting at night without a shelter or even a place to seat. It started raining, waited 5+ hours and bus never arrived, so we couldn't travel to Paris.
I spent 170EUR in tickets. Customer Service replied only after 5 days with a voucher for 19EUR!
I would like to ask people if this what you would expect
what can I do? Any advice?
https://www.facebook.com/photo.php?fbid=10211020435089356&set=o.493039574192362&type=3&theater
Matias BSep 22, 2016 @ 16:29
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Re: Nerver travel with OUIBus (ex IDBus)
Post 1
Sep 22, 2016 @ 23:07
https://www.konsum.admin.ch/bfk/fr/home.html
Contact the Swiss consumer protection agency or its French equivalent. But first read what the general terms & conditions say about the cancellations etc., how they were supposed to inform you in case of an accident etc. With these intl buses there is always a risk of an unexpected breakdown and then late arrival.
But anyhow, I think you should look at this:
http://europa.eu/youreurope/citizens/travel/passenger-rights/bus-and-coach/index_en.htm
It does give you an overview of your right and their obligations from EU legal point of view. Since the coach was supposed to go to Paris, the law applies to your trip, too.
The text you are quoting:
https://www.konsum.admin.ch/bfk/fr/home.html
Contact the Swiss consumer protection agency or its French equivalent. But first read what the general terms & conditions say about the cancellations etc., how they were supposed to inform you in case of an accident etc. With these intl buses there is always a risk of an unexpected breakdown and then late arrival.
But anyhow, I think you should look at this:
http://europa.eu/youreurope/citizens/travel/passenger-rights/bus-and-coach/index_en.htm
It does give you an overview of your right and their obligations from EU legal point of view. Since the coach was supposed to go to Paris, the law applies to your trip, too.
Reka Y, Sep 22, 2016 @ 23:07
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Re: Nerver travel with OUIBus (ex IDBus)
Post 2
Sep 22, 2016 @ 23:11
Ps. Air France often has really good deals (CHF 79) on Paris flights. It is fast and efficient. It is not so comfortable to spend several hours on coach.
The same applies to TGV. If book well in advance, you can get pretty cheap tickets.
Good luck for next time.
The text you are quoting:
Ps. Air France often has really good deals (CHF 79) on Paris flights. It is fast and efficient. It is not so comfortable to spend several hours on coach.
The same applies to TGV. If book well in advance, you can get pretty cheap tickets.
Good luck for next time.
Reka Y, Sep 22, 2016 @ 23:11
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