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Vivacare SA
1 Review
Categories:  Professional Services  >  Insurance
Keywords:  Health insurance


Health insurance provider. Part of Visana group.
Member Reviews (1)
alena o
Aug 24, 2011 by alena o
I've been insured with Vivacare for a third year now and I'm absolutely satisfied with both their service and rates. Compared to my previous experiences (Intras and Mutuel ass) Vivacare is cheaper with very good coverage (less restrictions eg in complementaire). They reimburse my bills instantly (max two days after I post them). During the whole period I haven't had any discussion over any claim with them (due to my pregnancy I do have many). They are very responsive, I called for a prenatal insurance offer, received one in a week and then a follow up call from their agent in Lausanne, who went through the offer with me. After submitting some minor changes in the proposal, they sent me back a confirmation together with a little promo gift (newborn socks in their colors), a simple and nice gesture. One exceptional thing is also their approach when my husband requested early cancellation of his policy, as his new employer provides a group insurance. In all my previous experiences on the same subject the insurers allowed to cancel during the year only the complementaire part of the coverage but the basic (lamal) had to stay in place till the end of the year. Viva care just asked for a employers confirmation about the group insurance and once received, they stopped the insurance w/o any hassle in the middle of the year. Having own horror stories with other insurers and hearing other from my friends I think it's right to spread the word about 'the good ones'.
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alena o
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